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PSS - CPaaS

PSS - CPaaS

Netcore Cloud

2 - 7 years

7 - 11 Lacs

Mumbai

Posted:6 hours ago| Platform:

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Skills Required

Telecom Automation Customer satisfaction Project management Analytical Account management Marketing communication Client management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Product Sales Specialist CPaaS (Communication Platform as a
Service)Location: Mumbai and BangaloreType: Full-TimeOverview:We are seeking a highly motivated and experienced Client Service Manager to manage and grow client relationships across ourCPaaS (Communication Platform as a Service) offerings. The ideal candidate will act as a strategic partner, ensuring seamless service delivery, optimizing performance, and driving customer satisfaction across messaging channels such as WhatsApp Business, SMS, and Promotional Subscription Services (PSS).Key Responsibilities: Serve as the primary point of contact for clients using our CPaaS solutions. Build and maintain strong client relationships by understanding their communication goals and helping them leverage CPaaS effectively. Manage client lifecycle including onboarding and implementation. Collaborate with internal teams (sales, technical, product) to deliver best-in-class communication solutions. Monitor campaign and platform performance metrics (e.g., delivery rates, engagement, opt-outs) and provide actionable insights. Address client queries, troubleshoot issues, and escalate complex cases when needed. Stay current with industry trends and regulatory updates (e.g., WhatsApp API changes, TRAI DLT, PSS compliance) to offer proactive guidance. Identify growth opportunities, including upselling and cross-selling relevant CPaaS features. Ensure full compliance with platform policies and regulatory standards.Requirements: Bachelor s degree in Business, Marketing, Communications, or a related field. 2+ years of experience in client service, account management, or a related role, preferably withinCPaaS. Strong understanding of CPaaS platforms including messaging APIs, delivery infrastructure, DLT registration, and compliance. Excellent interpersonal, communication, and client management skills. Ability to manage multiple client relationships and campaigns in a fast-paced environment. Analytical mindset with the ability to interpret performance data and provide strategic insights. Proficiency with CRM systems, project management tools, and Microsoft Office Suite. Familiarity with recent market trends and evolving regulatory frameworks in the digital messaging and telecom space.Preferred Qualifications: Experience in conversational marketing, chatbot-based engagement, or enterprise messaging. Understanding of automation workflows, customer journeys, and message personalization. Knowledge of regulatory compliance for telecom messaging, including TRAI, DLT, and WhatsApp Business policies.

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PSS - CPaaS