PS Delivery Manager

The Delivery Manager is responsible for the delivery of all Customization and Integration PS services and offers Globally for the CDI/CSP business unit. The Delivery Manager partners with Sales, Sales Engineers, Presales team, Legal team, product management, engineering, training and business development teams by accurately gathering customers technical and business requirements and determining and positioning the most appropriate services and internal resources.

This is a management role with some element of hands-on technical deployment/delivery role backing up the team members, requiring extensive and significant experience in managing Services teams, within a dynamic environment. 50% of your time will be spent on managerial duties as coaching team members and performance management. The candidates will have to demonstrate a proven track record of success, in managing/coaching software development teams in a development/integration environment, and also business development along with optimizing revenue for a Professional Services entity.

Primary responsibilities include:

• Responsible for all Professional Services custom developments and integration projects delivery across globally, for CSP business
• Managements of a team consist of engineers and solution architects, based out of Noida
• Ensure proper delivery timelines and take appropriate actions to meet defined revenue targets
• Contribute to maximize revenue objectives and optimize team margin target
• Responsible to Key delivery KPIs: On time, best quality, on budget, and customer satisfaction
• Responsible to build a multi-skills team, ensuring business continuity
• Owner of services scheduling, capacity management and project slotting
• Handles customer/stake holder escalation and provides corrective actions plan
• Maintain contact and communication with all team members, account manager and other participants to ensure conformance with requirements of each project(s) and client expectations
• Review and confirm the appropriate services offerings for complex opportunities
• Responsible for identification of new business opportunities via new deals or Change requests.
• Process creation, control and implementation based on best ITIL practices.

Qualification Requirements:

Experience:

• B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
• Extensive experience in professional services, software development or customer application/integration support operations, related with IT security
• Proven track record of technical team management experience
• Extensive customer facing experience in a technical or project management role
• Proven experience of systems integration and/or implementation preferred
• Proven solutions consulting experience in large enterprises

Skills:

Key skills required for the position:

• Strong coaching skills within multi-cultural environment and across regions
• Experience in managing a technical team of senior developers based out of diverse location with diverse culture.
• High energy, flexible, pro-active and excellent resistance to stress
• Customer facing experience. Sales and Customers focused (client-oriented mindset).
• Organized and analytical, adept at working in a team environment and able to handle multiple priorities
• Strong presentation and communication skills,
• Ability to understand the business requirements and converting them into solution designs
• Ability to tackle crisis with customers, involving Level C management
• Fluent in English
• Experience of working with software security analysis tools: Static code analysis tools (e.g. Coverity, HP Fortify), Dynamic analysis tools (e.g. HP Web inspect), Vulnerability analysis tools (e.g. Qualys, Nessus) and shall be able to analyze results reported by such tools.
• Strong hands-on development skill using C Linux system and kernel programming, shell scripts, Makefile, python, Java, C#, REST
• CISSP and other security certifications are a plus.

Additional skills (beneficial, not mandatory):

• Knowledge and understanding of Thales products (e.g. HSM, Authentication, Key Management)
• Willingness to travel to client locations if required