Sales Operations Analyst (3rd Party Contractual)

Job Description

MISSIONS & RESPONSIBILITIES Sales Execution -Builds order intake ambition -Assigns order intake targets to accounts and sales resources -Implements and coordinates sales forecasting, planning, and budgeting processes with Head of Sales and Account Managers -Ensures the development of Account plans -Maintains regular check-ins with BL Sales Managers to review closing plan (especially for Must Win opportunities) -Supports Marketing in lead qualification and pipeline growth programs -Supports the Sales & Operations planning process (workload capacity) Reporting & Performance Analysis -Provides order intake forecasts per GBU/BL (if in GBU) or per country/account (if in Destination) -Performs recurring sales reporting (i.e. MOIR, BOR, OI Rally) -Measures sales efficiency by monitoring win rate, profitability of order Intake (GMOI) and sales expense ratio (Revenue over JF02 function costs) -Proposes assignment of sales awards to maximize order intake Operations Management -Continuously improves sales efficiency -Drives the improvement of sales capabilities and performance of the accounts -Proactively identifies CRM platform improvements -Helps with the identification of sales talents and supports process -Facilitates on-boarding of new sales resources Data Stewardship -Ensures customer data integrity -Ensures that sales data for the opportunities & accounts is updated and accurate KEY DELIVERABLES -Delivery of sales execution plans -Delivery of sales reports and performance analyses as required -Data accuracy KEY INTERACTIONS -Head of Sales -Sales Managers -Account Managers -Other members of the Account teams -Marketing (Segment, PLMs) -Human Resources -Finance SKILLS & EXPERIENCE REQUIRED Skills -Business analytics -Operations planning -Advanced knowledge of Excel & CRM tools -Fluent in English -Works across different job families -Business issue identification and mitigation Experience -Experience as Sales manager, finance and controlling or quality management Leadership -Think Big: Systematically builds an OI ambition that exceeds committed budget -Make It Happen: Systematically proposes next best actions -Together: Enables others to succeed KPIs -OI forecast accuracy (ideally +/- 3%) -Sales Expense Ratio -Data quality (pipeline, customer related data, opportunities)