Property Manager

1. Job Position

Property Manager

2. Category

AM/Executive

3. Responsible To

Head of Operations

4. Job Definition

The Property Manager or Warden facility plays a key role in maintaining high standards of living for the residents, providing top-notch services, and ensuring the smooth running of operations. This position requires attention to detail, excellent customer service skills, and a proactive approach to managing the property and its services.

5. Duties and Responsibilities

1. Operational Management:

· Daily Operations: Oversee the daily operations of the PG facility, ensuring everything runs smoothly and efficiently.

· Facility Upkeep: Ensure that all rooms, common areas (such as lounges, kitchens, and bathrooms), and external areas are well-maintained, clean, and safe. This includes coordinating cleaning schedules and maintenance.

· Staff Management: Supervise housekeeping, kitchen staff, security, and other support staff to ensure that services meet the standards expected of a 5-star facility.

· Vendor Management: Liaise with external vendors for services like laundry, pest control, and maintenance, ensuring that service standards are met.

2. Tenant Services & Relationship Management:

· Resident Engagement: Ensure that the needs and concerns of residents are addressed promptly and efficiently. Act as the first point of contact for any issues or complaints.

· Customer Experience: Provide high-level customer service, including special requests, concierge services, and ensuring the overall comfort and satisfaction of the residents.

· Conflict Resolution: Mediate any disputes or issues between residents or between residents and staff, ensuring a peaceful and pleasant environment.

3. Facility & Security Management:

· Security & Safety: Ensure the safety and security of residents and property by maintaining security protocols, including 24/7 surveillance, alarm systems, and controlled access.

· Emergency Response: Handle emergency situations such as fire, medical emergencies, or accidents, ensuring that the PG complies with safety regulations and has emergency procedures in place.

· Asset Protection: Monitor and protect the property from damage, theft, or misuse. Oversee the management of valuable assets, including furniture, electronics, and appliances.

4. Financial Management & Budgeting:

· Rent Collection: Oversee the collection of rent and other dues, ensuring timely payments and following up on overdue payments.

· Budgeting & Cost Control: Create and manage budgets for operations, including utilities, maintenance, and staff salaries. Ensure cost-effective management of resources while maintaining high service standards.

· Financial Reporting: Prepare regular financial reports, including revenue, expenses, and profitability, and share these reports with property owners or senior management.

5. Resident Welfare & Amenities Management:

· Meal Management: Ensure that residents receive high-quality meals, adhering to dietary preferences or restrictions. Oversee the kitchen staff and manage the dining experience to meet 5-star standards.

· Housekeeping & Cleanliness: Supervise housekeeping teams to ensure rooms and common areas are maintained to the highest cleanliness standards, including bed linens, towels, and bathrooms.

· Special Amenities: Manage additional services such as Wi-Fi, cable TV, laundry, transportation, fitness centers, and recreational areas.

6. Lease & Documentation Management:

· Resident Registration & Agreements: Oversee the leasing process, ensuring that all required documents are collected, agreements are signed, and terms are explained clearly to residents.

· Record-Keeping: Maintain accurate records of residents, payment details, leases, and any incidents or complaints.

· Compliance: Ensure that all legal requirements related to tenancy, safety, and health standards are followed.

7. Marketing & Resident Retention:

· Marketing & Promotions: Promote the PG facility through online platforms, social media, and local advertising to attract high-quality tenants.

· Resident Retention: Develop and implement strategies to retain residents, including providing excellent service, organizing community events, or offering personalized services.

8. Staff & Team Management:

· Team Leadership: Hire, train, and manage a team of staff members, including housekeeping, security, kitchen staff, and maintenance personnel.

· Training & Development: Ensure that the staff is trained to meet 5-star service standards and provide regular performance reviews and feedback.

In addition to the above-mentioned duties and job functions, any other assignment given by the immediate superior or the management will have to be carried out.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you worked with any Reputable Hotel
• Your experience with Hotels
• Have you completed your education in HM?

Education:

• Bachelor's (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift
• Morning shift

Work Location: In person