Property Manager

Company Description

JadeCaps is transforming the short-term rental landscape across India and Southeast Asia through its AI-first property management and monetization platform. By integrating innovative solutions like dynamic pricing, AI chatbots, calendar synchronization, and owner dashboards, JadeCaps enables homeowners to optimize their property earnings while enhancing guest experiences. Managing 500+ properties in major destinations such as India, Indonesia, Thailand, and Dubai, the platform ensures high occupancy rates, streamlined operations, and optimized pricing. With strong consumer-focused brands like StayJade, RedOlive, and Jade PMS, JadeCaps is standardising the fragmented short-term rental industry by combining advanced technology and exceptional hospitality.

Role Overview

end-to-end management of assigned properties

Property Operations & Maintenance

• Oversee day-to-day operations of assigned properties (villas/apartments)
• Ensure properties are always 

  guest-ready

   (cleanliness, amenities, safety)
• Coordinate regular maintenance, repairs, AMC services, and audits
• Conduct periodic property inspections and checklist-based audits
• Manage inventory (linen, toiletries, appliances, consumables)

Guest Management & Experience

• Coordinate 

  guest check-in & check-out

   processes
• Act as point of contact for guest queries, issues, and escalations
• Ensure quick resolution of complaints with minimal guest disruption
• Maintain high guest satisfaction and 

  5-star review standards

• Coordinate special guest requests (decor, chef, celebrations, add-ons)

Housekeeping & Staff Coordination

• Manage housekeeping staff, caretakers, and on-ground vendors
• Ensure cleaning SOPs and hygiene standards are strictly followed
• Train caretakers and staff on guest etiquette and service protocols
• Create staff duty rosters and ensure availability during bookings

Owner Relationship Management

• Act as the single point of contact for property owners
• Share regular updates on property performance and upkeep
• Handle owner concerns related to maintenance, expenses, or guests
• Ensure owner trust through transparency and responsiveness

Qualification

• 1-2 years experience in hospitality, property management, hotels, or serviced apartments.
• Strong operational and people-management skills.
• Excellent communication and guest-handling abilities.
• Comfortable with on-ground execution and site visits.
• Basic knowledge of housekeeping, maintenance, and hospitality SOPs.
• Tech-friendly (PMS, WhatsApp, Google Sheets, checklists)