Project Manager

Role Overview:

Project Manager

Key Responsibilities:

• Project Planning & Execution

• Lead and manage multiple SaaS implementation projects simultaneously.
• Define project scope, objectives, deliverables, and success metrics in alignment with client and internal stakeholders.
• Develop detailed project plans, resource allocation, and risk mitigation strategies.

• Stakeholder & Client Management

• Serve as the primary point of contact for clients throughout the project lifecycle.
• Ensure continuous communication and alignment between internal teams (engineering, QA, product, customer success) and client stakeholders.
• Manage client expectations, resolve escalations, and drive satisfaction.

• Delivery & Risk Management

• Monitor progress against project plans and take corrective measures where required.
• Identify risks, dependencies, and issues proactively, and drive resolution to avoid delays.
• Ensure projects are delivered within agreed timelines, scope, and budget.

• Team Leadership & Coordination

• Coordinate with cross-functional teams to ensure smooth execution of deliverables.
• Mentor junior project team members and promote best practices in project management.
• Foster collaboration, accountability, and ownership across project teams.

• Reporting & Documentation

• Track and report project performance using project management tools.
• Maintain accurate project documentation, including requirements, design documents, and status updates.
• Provide timely updates to leadership and clients.

Required Qualifications & Skills:

• Bachelors degree in Engineering / Computer Science / Business Management; MBA/PGDM preferred.
• 6–10 years of experience in Project Management, with at least 3+ years managing SaaS product implementations.
• Proven experience in

  retail, eCommerce, supply chain, or WMS domain

  (preferred).
• Strong knowledge of

  Agile, Scrum, and Waterfall

  methodologies.
• Proficiency in project management tools (JIRA, MS Project, Trello, Asana, or similar).
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel Mandatory