Project Manager

Job Title:

Location:

Experience Required:

Job Summary:

Project Manager / Client Servicing Executive

Key Responsibilities:

Client Servicing & Relationship Management

• Act as the primary point of contact for key clients on digital/web projects
• Understand client objectives and communicate briefs clearly to internal teams
• Provide strategic digital solutions tailored to client goals
• Build and maintain strong, long-lasting client relationships
• Ensure timely feedback, approvals, and overall satisfaction

Project & Workflow Management

• Manage end-to-end delivery of website builds, CRM campaigns, and AEM integrations
• Develop project timelines and allocate resources effectively
• Track deliverables and milestones to ensure on-time, on-budget execution
• Collaborate closely with creative, UX/UI, tech, and content teams
• Maintain clear visibility on project progress and bottlenecks

CRM & AEM Expertise

• Coordinate and manage CRM campaigns, including emailers, lead nurturing, and automation
• Work with platforms like

  Salesforce

  ,

  HubSpot

  , or similar tools
• Ensure content and digital assets are accurately structured and published using

  AEM

• Collaborate with client IT teams or third-party vendors for CRM/AEM updates and integration
• Ensure high-quality implementation of web and CRM solutions

Quality & Reporting

• Monitor all stages of project execution to maintain high delivery standards
• Troubleshoot issues proactively and ensure quick resolution
• Share regular updates with clients and internal stakeholders on project status
• Track KPIs and performance metrics across digital deliverables

Documentation & Coordination

• Maintain detailed documentation including briefs, timelines, feedback logs, and status reports
• Lead client calls, internal sync-ups, and review meetings
• Ensure alignment between client expectations and internal output
• Keep all documentation organized and accessible for team reference

Key Requirements:

• ✅ Bachelor's degree in Marketing, Advertising, Communication, or related field
• ✅ 3–6 years of experience in an advertising/digital agency managing

  CRM, AEM, or website projects

• ✅ Strong understanding of digital production workflows and content delivery
• ✅ Hands-on experience with

  CRM tools

  (e.g., Salesforce, HubSpot)
• ✅ Working knowledge of

  Adobe Experience Manager (AEM)

  or similar CMS platforms
• ✅ Excellent communication, multitasking, and stakeholder management skills

Preferred Skills:

• 🔹 Basic understanding of

  HTML/CSS

  and CMS platforms
• 🔹 Experience in

  user journey mapping

  and

  conversion optimization

• 🔹 Ability to manage multiple projects under pressure and tight deadlines
• 🔹 Creative problem-solver with attention to detail and process