Project Manager

Project Manager

Roles & Responsibilities:

• Production Support

  : Resolve day-to-day production support issues for various distributed applications that support business operations.

• Change Management

  : Manage change requests, including negotiation, definition of the scope of deliveries, commercial terms and conditions, ordering, and acceptance of deliveries.

• Incident & Problem Management

  : Handle incident and problem management to ensure issues and service requests are closed within the defined

  TAT

  to the satisfaction of the requester.

• System Management

  : Update key control systems, create and update run book documentation, and participate in and perform

  UAT/SIT

  .

• Disaster Recovery

  : Plan and execute

  DR drills

  for business applications.

• Vendor & SLA Management

  : Manage vendor liaison and

  SLA management

  .

• Process & Compliance

  : Prepare, execute, and monitor

  SOPs

  and ensure adherence to audit, process, and compliance standards.

Skills Required:

• Proven problem-solving skills.
• Experience in

  Project Management

  .
• Strong knowledge of the

  BFSI functional domain

  , business process study, analysis, solutions design, and project execution.
• Technical knowledge and experience with

  LMS Applications (preferably Pennant)

  , web-based applications, middleware, and integration through API.
• Familiarity with application servers like

  Oracle IAS, WebSphere, IIS, and Apache Tomcat

  .
• Experience with databases like

  Oracle, MS SQL, MY SQL, and Postgres

  .
• Strong leadership, interpersonal, and customer-facing skills.
• Excellent written communication skills.
• Ability to work effectively under pressure and frequently changing priorities.

QUALIFICATION:

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.