Job
Description
This is an exciting opportunity for a process-oriented, go-getter who wants to become a key part of a forward-thinking, integrated team. We want passion and excitement. We want someone who is unafraid to ask questions, is willing to challenge the norm, and is eager to be the best in the business. Our Project Managers are fluent in PM fundamentals and best practices – they have the experience to lead the day-to-day work on integrated projects, the drive to ensure flawless execution, and the ability to execute great work within the boundaries of scope, time, and budget. Seeking qualified candidates preferably within a reasonable commuting distance from our office Gurugram and available to work US Time Zone hours*** Overview The Project Manager, Research Solutions is responsible for delivering exceptional client service while overseeing the full lifecycle of custom online market research projects. This role ensures the flawless execution of projects from initial programming to final data delivery by effectively coordinating internal teams and maintaining clear, proactive communication with clients. The Project Manager will uphold the highest standards of quality control by reviewing survey logic, rigorously testing links, and validating data accuracy. Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple projects in a fast-paced, dynamic environment. Through collaboration, problem-solving, and a client-centric mindset, the Project Manager will consistently drive project success and contribute to Prodege’s reputation for excellence. Primary Objectives: Project Management and Execution Client Satisfaction and Relationship Management Survey Design, Sampling, and Data Quality Assurance Revenue Management, Forecasting, and Reporting Risk Identification and Mitigation Internal Knowledge Sharing and Mentorship Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Detailed Job Duties: ( typical monthly, weekly, daily tasks which support the primary objectives ) Project Management and Execution Manage online market research projects of varying size and complexity. Serve as the main point of contact for clients throughout the project lifecycle. Conduct kick-off calls with clients and internal programming teams. Collaborate with Sales, Programming, Data Processing, and QA teams to ensure flawless project execution. Coordinate survey scripting and ensure accuracy through thorough testing of survey links. Oversee fieldwork launch, monitor real-time performance, and ensure quota fulfillment and sample balance. Client Satisfaction and Relationship Management Consistently meet or exceed client expectations from project inception through completion. Support new and existing account relationships to ensure they remain healthy, productive, and profitable. Proactively identify, troubleshoot, and communicate project issues and changes that impact timing, fees (scope creep), or client satisfaction. Exemplify a flexible, calm, and positive demeanor when addressing client needs, conflicting priorities, or changes in scope. Survey Design, Sampling, and Data Quality Assurance Review questionnaires for logic, clarity, and data integrity. Design sample plans and quotas aligned with project objectives. Conduct data quality checks (including open-end responses, speeders, and survey logic validation) to ensure data accuracy and integrity. Ensure timely and accurate data delivery that meets client expectations. Revenue Management, Forecasting, and Reporting Provide consistent and accurate revenue management, forecasting, and timely invoicing on all assigned projects. Responsible for reporting on project metrics such as project value, field times, incidence rates, and completion rates. Conduct post-project debriefs to capture learnings and support financial reconciliation. Risk Identification and Mitigation Identify and address potential project risks proactively, offering solutions before issues escalate. Understand how changes, scope creep, and client decisions affect overall project timelines and profitability across all assigned projects. Internal Knowledge Sharing and Mentorship Act as a mentor and guide to new and junior Project Managers, modeling best practices and the Prodege Way. Develop a thorough understanding of Prodege’s product portfolio to better support service delivery and internal collaboration. What does SUCCESS look like? Success in the Project Manager, Research Solutions role means consistently delivering projects on time, within scope, and exceeding client expectations. The Project Manager will build trusted client relationships through proactive communication, creative problem-solving, and a deep understanding of project requirements. High-quality survey execution, strong collaboration with internal teams, and a keen eye for data accuracy and project metrics will define top performance. Managing multiple projects simultaneously while maintaining calm, flexibility, and attention to detail is essential. The Project Manager will also contribute to the broader team's success by mentoring junior colleagues, supporting continuous process improvement, and embodying Prodege’s commitment to excellence. Ultimately, success will be measured by client satisfaction, project profitability, data quality, and the ability to foster repeat business and internal collaboration. Show more Show less
