Project Manager

Company Overview:

NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.

About the Role:

As the Project Manager for the Operations Team, you will own end-to-end delivery across our Operations Division—spanning Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, Learning & Development, and SME Utilization. You’ll serve as the primary liaison between cross-functional teams and executive stakeholders, driving project planning, execution, and continuous improvement to meet business goals and customer expectations.

Key Responsibilities

Project Planning & Execution

• Define project scope, objectives, deliverables, timelines, milestones, and resource requirements.
• Develop and maintain detailed project plans (using MS Project, JIRA, or equivalent).
• Track progress, manage risks, and implement mitigation strategies.

Cross-Functional Coordination

• Act as liaison between Training Delivery, Customer Success, Customer Service, Technology, RFP, NetCom Global, Career Services, L&D, and SME Utilization teams.
• Facilitate regular status meetings, steering committees, and stakeholder reviews.

Resource & Budget Management

• Allocate and optimize resources across multiple initiatives; monitor project budgets and forecasts.
• Report on financials, resource utilization, and ROI to leadership.

Process Improvement & Quality Assurance

• Identify bottlenecks and implement best-practice methodologies (e.g., Agile, Waterfall hybrid).
• Standardize templates, workflows, and SLAs to ensure consistent delivery and high customer satisfaction.

Risk & Issue Management

• Proactively identify project risks, dependencies, and escalation paths.
• Drive issue resolution through collaboration with team leads and stakeholders.

Metrics & Reporting

• Define and monitor KPIs (on-time delivery, customer satisfaction scores, project profitability, SME utilization).
• Prepare executive dashboards and project health reports.

Stakeholder Engagement

• Manage expectations and communications with internal teams and external partners.
• Capture feedback and drive continuous improvement in service delivery.

Who We’re Looking For

• Bachelor’s degree in Business, Project Management, IT, or related field.
• 5+ years of project management experience in professional services, training, or technology operations.
• PMP, PRINCE2, or Agile/Scrum certification preferred.
• Proven track record managing complex, multi-disciplinary projects.
• Strong proficiency with project management tools (e.g., MS Project, JIRA, Asana).
• Excellent written and verbal communication skills; adept at presenting to executives.
• Strong analytical, problem-solving, and organizational abilities.

Preferred Skills & Competencies

• Experience in customer success or training delivery environments.
• Familiarity with RFP development and vendor management.
• Knowledge of global delivery models (NetCom Global operations).
• Ability to facilitate workshops and training sessions.
• Demonstrated success in process optimization and change management.
• High emotional intelligence with a collaborative leadership style.

Why Join NetCom Learning:

• Opportunity to work with industry-leading experts and cutting-edge technologies.
• Collaborative and inclusive work culture.
• Ongoing professional development and growth opportunities.

If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning.