Project Manager - Licensing Experience & Operations ( Business Acceptance Testing )

Meet the Team

Join Cisco's Licensing Experience and Operations team, where we focus on delivering a seamless, end-to-end licensing management experience that empowers customers and partners to achieve their business outcomes. We collaborate across Cisco’s ecosystem to enhance processes, address operational challenges, and innovate solutions that reduce complexity and friction in the licensing journey.

Our mission is to:

• Drive customer-centric innovation by consolidating and solving licensing-related challenges.
• Collaborate across the enterprise to ensure licensing standards meet business, customer, and partner needs.
• Offer lifecycle management support services and self-service capabilities to reduce reliance on manual support.

Your Impact

As a Program Manager, you will play a critical role in ensuring the success of licensing-related initiatives. You will drive the planning, execution, and delivery of programs that address operational needs and strategic priorities.

In this role, you will:

• Business Acceptance Testing (BAT): Lead BAT activities for multiple projects, including test case development, data setup, and execution, ensuring quality and alignment with business goals.
• Program and Project Management: Plan, coordinate, and manage multiple projects or teams simultaneously, ensuring timely delivery and alignment with organizational objectives.
• Governance and Risk Management: Establish governance frameworks, manage program risks, and resolve interdependencies across projects.
• Communication and Reporting: Deliver regular updates on program progress, challenges, and results to stakeholders and leadership.
• Team Development: Upskill and retrain team members as needed to address evolving resource requirements.
• Cross-Functional Collaboration: Partner with internal teams, including Support, Regional Operations, Business Units, and IT, to align on program goals and execution.

Minimum Qualifications

• Experience: Proven experience managing complex programs and leading Business Acceptance Testing (BAT) initiatives.
• Knowledge:
• Familiarity with Cisco’s IT systems and licensing processes.
• Expertise in BAT processes, including test case development, data setup, and execution.
• A strong understanding of software development concepts and licensing tools.
• Skills:
• Proficiency with project management tools such as Jira Align and Jira Cloud.
• Strong organizational skills with attention to detail and the ability to multitask.
• Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
• Ability to lead cross-functional teams and manage interdependencies effectively.

Preferred Qualifications

• Experience in change management and post-go-live support for large-scale programs.
• Expertise in risk management and governance frameworks.
• Analytical and documentation skills to track, communicate, and resolve issues efficiently.

Responsibilities in Detail

• Lead Process Excellence: Manage and monitor licensing processes to ensure operational efficiency and alignment with strategic objectives.
• Collaborate Across Teams: Work with program teams, tool teams, and stakeholders to define business requirements and ensure process enhancements are executed seamlessly.
• Drive Testing and Validation: Develop and execute test cases for BAT/UAT and document results comprehensively.
• Support Change Management: Monitor post-production periods and provide training to ensure process adoption and alignment.

Who You’ll Work With

You’ll collaborate with a diverse set of stakeholders, including Support teams, Regional Operations, Business Units, IT development teams, and external partners, to create a best-in-class licensing experience for Cisco customers and partners.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.