Project Manager

About GreyLabs AI:

GreyLabs AI stands at the forefront of speech analytics, delivering cutting-edge solutions to empower large BFSI enterprises. Our platform transforms call recordings from contact centres into actionable insights that enhance agent performance, elevate customer experiences, and drive operational efficiency. We’re dedicated to redefining how businesses engage and support their customers.

Position Description:

We’re looking for an experienced and driven IT Project Manager to join our ambitious team at GreyLabs AI. In this role, you’ll oversee projects for some of the world’s leading financial institutions, ensuring efficient delivery, seamless integration, and superior client satisfaction. If you have a passion for technology and thrive in dynamic environments, you’ll find the perfect fit with us.

Location: Vikhroli, Mumbai

Experience: 3-6 years

Key Responsibilities:

● Develop, execute, and communicate comprehensive project plans aligned with client goals and

GreyLabs AI's standards.

● Track project tasks diligently, assign responsibilities, and ensure transparent communication with all

stakeholders.

● Manage project timelines and hold internal and external teams accountable for deliverables.

● Monitor deliverable quality and enforce adherence to our standard processes.

● Effectively prioritise tasks and manage evolving priorities to meet project objectives.

● Maintain up-to-date project status reports to drive clarity and transparency across all milestones.

Requirements:

● Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

● Experience: 2 to 5 years in project management, ideally in technology-driven environments.

● Technical Skills: Proficiency with Agile methodologies; experience in BFSI or startup settings is an

advantage.

● Competencies: Exceptional organisational skills, keen attention to detail, and a proactive approach to

problem-solving.

● Communication: Strong verbal and written communication skills, capable of interacting with clients

and internal teams effectively.

● Additional Qualifications: An MBA degree or experience in a startup is a plus, showcasing adaptability

and a business-driven mindset.

Why Join GreyLabs AI?

As part of GreyLabs AI, you’ll play a pivotal role in shaping the future of speech analytics in the BFSI industry.

Our team is passionate about leveraging technology to make an impactful difference, and we are eager to welcome a new member who shares our drive. Join us to innovate, take on new challenges, and help redefine industry standards.

If you’re a motivated IT Project Manager with a strong technical acumen and a drive to deliver exceptional

results, we’d love to hear from you!