Work from Office
Full Time
Job Summary We are seeking a seasoned Project Manager with 9 to 11 years of experience to join our dynamic team. The ideal candidate will have expertise in BMCHelix Remedy and Service Management with a strong focus on stakeholder management and compliance. This role involves managing the change lifecycle and ensuring effective communication across teams. The position is hybrid with day shifts and does not require travel. Responsibilities Lead project planning sessions to ensure timely delivery of project milestones and objectives. Experience in BMCHelix to monitor service management. Provide strategic direction for managing key stakeholders to align project goals with business objectives. Ensure compliance with risk management protocols to mitigate potential project risks. Manage vendor relationships to ensure quality deliverables and adherence to project timelines. Facilitate change communication to ensure all team members are informed and aligned with project updates. Oversee the change lifecycle management to ensure smooth transitions and minimal disruptions. Implement ITIL V4 best practices to improve incident management and service delivery. Coordinate with cross-functional teams to ensure seamless project execution and delivery. Monitor project progress and make adjustments as necessary to ensure successful project outcomes. Develop and maintain comprehensive project documentation for transparency and accountability. Evaluate project performance and provide insights for continuous improvement. Foster a collaborative team environment to drive innovation and efficiency. Qualifications Possess in-depth knowledge of BMCHelix Remedy and its application in service management. Demonstrate strong stakeholder management skills to effectively communicate and negotiate with diverse groups. Have a solid understanding of compliance and risk management principles to ensure project integrity. Exhibit proficiency in vendor management to maintain productive partnerships. Show expertise in change communication to facilitate effective information dissemination. Be well-versed in ITIL V4 practices to enhance incident management processes. Have experience in managing the change lifecycle to ensure successful project transitions. Certifications Required ITIL V4 Foundation Certification PMP Certification
Cognizant
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