Project Leader - Delivery Excellence

Team Lead - PPQA is required to provide process and quality assurance support to a CBU. The team lead is responsible to work with the Team Members - PPQA & Trainee-PPQA to ensure the process & product quality assurance activities are performed and Quality objectives of the CBU is achieved

• Drive/ Participate in receiving, analysing and improving Customer satisfaction, reduce customer complaints and customer reported defects (E.g. Gating Mechanism, Pre-release checks, RFC reviews etc.)
• Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective
• Derive Quality plans for a LOB/ CBU, perform, monitor and report the activities to the concerned
• Define metrics for the projects, practice and CBU. Track periodically and publish to management
• Contribute/ Drive to Quality reviews and improvement initiatives within the CBU ((Process Optimization, RFT, Shift left, TPS/TQM Principles etc.)
• Participate/ Contribute in CBU Governance reviews, Operational Reviews, Internal team meetings
• Support PMs and PPQA Team members in process activities like Process tailoring, Planning, Estimation, Risks management and Reviews.
• Ensure CBUs adherence to QMS and Projects defined software processes through health reviews & compliance reviews/ audits. Provide early alert and right insight to the management
• Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source
• Provide necessary training, orientation, mentoring to the CBU team on Process & Quality activities
• Identify training needs to Team Member/ Trainee and provide necessary training, orientation, mentoring to them

1. Bachelor of Engineering (any discipline)
2. Certifications: CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired)

1. Overall (in years): 7-10 years
2. Relevant (in years): 5-7 years

• Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain
• Knowledge on SDLC (Waterfal, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO)
• Knowledge on Quality Assurance, Control and Improvement activities
• Should possess good communication skills (Oral & Written)
• Ability to manage a team and interact with Leadership team in delivery
• Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel