Project Lead

As a part of the team, your role will involve the following responsibilities: - Team Building: - Drive and monitor continuous team building and employee engagement efforts. - Manage and lead the team by providing coaching and upskilling to create a cohesive unit that delivers excellent results. - Lead cross-functional teams and foster a collaborative environment. - Conduct periodic reviews with the team, monitor daily dashboards, and provide guidance and support to ensure delivery predictability. - Client and Escalation Management: - Handle and lead all client activities, maintain customer relationships, and deliver continuous improvement projects to add value for clients. - Manage escalations with process owners, form informal networks within client organizations, and anticipate future challenges to ensure strong customer relationships. - Maintain delivery predictability and consistently meet client and internal commitments for specific processes. - Governance and Compliance: - Conduct internal and external governance, monitor team adherence to specific processes to sustain delivery predictability. - Ensure 100% compliance with all SLAs and metrics in client delivery, meeting all contractual requirements. - Prepare MIS reports and service quality plans, manage the team, ensure process compliance, and resolve escalations. - Responsible for client reporting. - Team and Customer Focus: - Implement career development and succession plans in the team to ensure sustainable employee engagement and motivation. - Handle client reporting, people management, and lead process improvement and efficiency projects consistently to achieve the highest customer and employee satisfaction scores. - Ensure work from the office and a full commitment to supporting night shifts. Preferred Skills: - Technology: Digital Marketing: Digital Marketing - ALL (Note: No additional details about the company were mentioned in the job description.) As a part of the team, your role will involve the following responsibilities: - Team Building: - Drive and monitor continuous team building and employee engagement efforts. - Manage and lead the team by providing coaching and upskilling to create a cohesive unit that delivers excellent results. - Lead cross-functional teams and foster a collaborative environment. - Conduct periodic reviews with the team, monitor daily dashboards, and provide guidance and support to ensure delivery predictability. - Client and Escalation Management: - Handle and lead all client activities, maintain customer relationships, and deliver continuous improvement projects to add value for clients. - Manage escalations with process owners, form informal networks within client organizations, and anticipate future challenges to ensure strong customer relationships. - Maintain delivery predictability and consistently meet client and internal commitments for specific processes. - Governance and Compliance: - Conduct internal and external governance, monitor team adherence to specific processes to sustain delivery predictability. - Ensure 100% compliance with all SLAs and metrics in client delivery, meeting all contractual requirements. - Prepare MIS reports and service quality plans, manage the team, ensure process compliance, and resolve escalations. - Responsible for client reporting. - Team and Customer Focus: - Implement career development and succession plans in the team to ensure sustainable employee engagement and motivation. - Handle client reporting, people management, and lead process improvement and efficiency projects consistently to achieve the highest customer and employee satisfaction scores. - Ensure work from the office and a full commitment to supporting night shifts. Preferred Skills: - Technology: Digital Marketing: Digital Marketing - ALL (Note: No additional details about the company were mentioned in the job description.)