Project & Delivery Manager-Loyalty

Job Requirements

Project & Delivery Manager - Loyalty

Job Purpose

Roles & Responsibilities

• Own Redemption CatLog, inventories & P&L
• Track & analyse data on regular basis, share reports & take strategical decisions
• Responsible to Launch additional platform like health & wellness, EMI etc to enhance redemption & engagement
• Create rules & processes to list products & new partnership
• Define product display priority & pricing guardrails
• Upgrade Journeys with product & design team to drive best-in-class user experience.
• Work with multiple teams to build PBLP Construct (Tier wise Deals & benefits, Memberships, Gating Criteria etc.)
• Customer Excellently & Contact Centre Management
  

Secondary Responsibilities

• Formation of Project & Service Documents ( BRD, FAQ, PAC)
• 2) Campaign Operations
• 3) Voucher management- Along with BIU & voucher partners as per defined SOP
• Supervision/monitoring of following Alliance operational activities:-
• i. Vendor - Empanelment, MOU/NDA/MSA signing
• ii. Liaison with Procurement for vendor selection
• iii. Recon of offer invoices
• iv. Invoice payments
• v. Escalation handling
  

Candidate Profile

• MBA (tier 1) or Bachelor of Technology (tier 1) with overall 5-10 years in of experience in Project Management, Delivery and Operation
• 2) Ideally from E.Com or Banking background with minimum 2-3 years of experience in CRM, Customer Service & Operation Delivery (1:1 relationships between store and consumers)
• 3) Analytical thinking & ability to manage multiple activities, and retain strong detail orientation
• 4) Advanced skills in Excel, PowerPoint, Word & related Microsoft suite products is must.
• 5) Must be able to perform the essential duties and responsibilities as described above with Bank guidelines and able to maintain a positive team attitude and professional demeanour at all times.
  

Key Success Metrics