Project Delivery Lead

Job Purpose (brief)

Racanaa [www.racanaa.com] is looking for a Project Delivery Lead for its West Region to be based out of Mumbai.

The Project Delivery Lead is responsible for helping customers execute their energy management programs which results in energy conservation and business benefits. A Delivery Lead is responsible for making sure that services are being seamlessly delivered to the clients and is expected to recognize client issues and needs by collaborating with customers and different stakeholders.

Key Accountabilities

• Partner with the respective customer(s) to help them understand Racanaa’s solution capabilities and address customer’s queries
• Serve as a strong advocate for your clients (VOC) to ensure Racanaa maintains high customer satisfaction
• Partner with Sales to meet or exceed client revenue goals
• Coordinate between the customer and internal ops team for seamless deployment of energy meters
• Partner with Operations team to identify ways to improve and streamline deployment.
• Recommending methods of improvement and seeing that actions are implemented on time
• Manage a portfolio of accounts and coordinate operational resource plans with team manager
• Maintain a strong working knowledge of all Racanaa’s products and services, engaging subject matter experts as needed
• Perform regular business reviews, monitor progress, track KPIs for all the assigned accounts. Conduct regular health review meetings to ensure that there is no deviation
• Provides proactive visibility and effectively communicates delivery targets, commitments and progress to the concerned stakeholders
• Conduct performance analysis and identify gaps and opportunities for energy saving measures/improvement in the existing technologies, infrastructure to enhance their efficiency
• Constantly looking to identify impediments or obstacles early, actively working to resolve those impediments, and escalates when needed.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Personal Details:

Qualifications

BE/B.Tech preferably in EEE/ECE

Certifications:

• Technical certification on MS Project preferred
•  Certified Scrum Master (CSM) certification will be an added plus

Experience

• 8-10 years of experience with at least 4-5 years in a project delivery role
• Preferred from energy sector

Skills and Tools

• Exceptional customer-facing skills; must be capable of dealing confidently and professionally at the executive level with Clients
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to project delivery
• Agile and Lean practices
• Commercial management
• Communication skills
• People management
• Maintaining delivery momentum

Personal Abilities

• Excellent communication and interpersonal skills with the ability to communicate with cross-functional teams.
• Demonstrated creative, innovative and flexibility in approach to solutions
• Ability to manage and prioritize tasks efficiently
• Solid problem solving skills
• Ability to work independently and be proactive and take initiatives to get the tasks done

Others

• Candidate should be flexible to travel within or outside the city to customer location whenever required