Program Success Manager - Raipur

Company: Kidvento Education and Research

Position: Program Success Manager

Location: Raipur

To apply:

hr@ulipsu.com

Remuneration: Rs 4 Lakhs – Rs 6 Lakhs per Annum

Experience: 2+ Years

Academic Implementation

• Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
• Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.
  

School Development

• Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.
  

Program Support

• Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
• Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.
  

Travel And Benefits

• Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
• Expected travel duration: 18 days per month.
• Rs. 15,000 monthly travel reimbursement for work-related travel.
  

Skills And Abilities

• Leadership: Proven ability to lead, motivate, and inspire, driving teams to achieve program goals across multiple schools in the cluster.
• Communication: Masterful communicator, connecting effectively with diverse stakeholders and fostering collaboration.
• Operations: Ensures smooth program implementation, proactively solving challenges and optimising processes.
• Academic Support: Passionate about student success, providing impactful academic support and guidance.
• Data-Driven: Leverages data and analytics to make informed decisions and improve outcomes.
• Adaptability: Thrives in dynamic environments, exhibiting flexibility and adjusting to new challenges.
  

Experience