Program & Portfolio Manager - Corporate Salary

Role – Program & Portfolio Manager – Corporate Salary

Job Purpose Statement: The Program Manager – Corporate Salary is responsible for the strategic development, implementation, and management of the bank’s corporate salary program. The role requires expertise in corporate banking products, project management, stakeholder engagement, and business growth strategies.

Role Details :

Program Development & Product Management

• Lead the design, development, and continuous enhancement of the corporate salary program, ensuring alignment with business objectives and customer needs.
• Oversee the lifecycle management of corporate salary products, collaborating with the Salary Product and Process Enhancement teams for ongoing improvements.
• Conduct market research and competitor analysis to identify opportunities for innovation and differentiation.

Sales Enablement & Business Growth

• Develop sales collateral, training materials, and resources to equip sales teams with the necessary tools to promote corporate salary products effectively.
• Drive marketing-led campaigns to expand the corporate salary customer base and increase portfolio penetration.
• Optimize salary credit processes through regular monitoring and analysis.
• Act as Cross- BU synergy lead, managing escalations, overseeing bulk salary processing, and ensuring efficient complaint resolution.
• Provide analytics support by mapping dashboards, tracking salary credits, and generating WBG and branch reports to drive business growth.

Stakeholder Engagement & Cross-Functional Collaboration

• Gather and incorporate stakeholder feedback to enhance program offerings and decision-making.
• Ensure seamless coordination across departments for the smooth execution of corporate salary initiatives.

Customer Experience & Relationship Management

• Monitor customer feedback and satisfaction levels to identify areas for improvement.
• Champion a customer-first approach to enhance service delivery and experience.

Compliance & Risk Management

• Ensure adherence to regulatory requirements, including KYC, AML, Compliance, data privacy, and customer protection guidelines.
• Implement risk management controls and procedures to mitigate operational and reputational risks.

Performance Monitoring & Market Intelligence

• Establish key performance indicators (KPIs) to measure program success and track business performance.
• Provide regular performance reports to senior management with data-driven insights.

Budgeting & Financial Planning

Lead the budgeting exercise for the corporate salary business across channels and segments.