Program Manager

• Oversee Agency Execution: Manage and coordinate the execution of the program across partner agencies, ensuring all program objectives and deliverables are met.
• Contract & Deal Management: Oversee contract distribution, redlining, and management for all creator tiers, including tracking deal terms, renewals, and agency addendums.
• Creator Onboarding & Outreach: Lead and coordinate the outreach and onboarding process for creators, ensuring accurate tracking in program status trackers and timely communication with all stakeholders.
• Fulfillment Tracking & Enforcement: Monitor and enforce deal fulfillment (content delivery, exclusivity, parity, and promotion requirements), collaborating with agencies to ensure compliance and resolve exceptions.
• Payment Oversight: Ensure timely and accurate payment processing for creators and agencies, including invoice management, reconciliation, and coordination with finance and accounting teams.
• Process & Communication Optimization: Establish, document, and continuously improve go-to-market (GTM) communications, workflows, and enforcement guidelines in partnership with cross-functional teams.
• Standup & Stakeholder Management: Organize and participate in regular standups with agencies and internal teams, addressing open questions, troubleshooting issues, and escalating as needed.
• Reporting & Data Coordination: Gather, validate, and disseminate program data and reports (e.g., payment trackers, fulfillment status) to internal stakeholders and downstream teams.
• Agency Relationship Management: Serve as the primary point of contact between Meta and agency partners, ensuring clear communication, alignment on program goals, and resolution of operational challenges.
• Continuous Program Evaluation: Evaluate and refine program processes, enforcement practices, and communication strategies to drive efficiency, creator satisfaction, and program success.
  

Skills/Experience Required

• Strong stakeholder management and analytical skills
• Demonstrated ability to execute large scale, complex programs at scale
• Ability to quickly experiment, iterate and scale process improvements; Strong bias for action
• Ability to identify available resources, self-learn and quickly gain expertise in new areas
• Experience of having worked in large cross-functional, multi-national, multi-cultural environments
• Demonstrated ability to influence internal and external stakeholders to achieve business objectives
• Strong understanding of social media and short-form video ecosystem
  

Experience-level/Education

• Minimum of bachelor degree and 5 years of work experience
• 3+ years of experience in program-management/consulting roles