Program Manager

Job Summary

Key Responsibilities

• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, and resource allocations.
• Monitor project progress and adjust plans as needed to meet objectives.
• Ensure projects are delivered on time, within scope, and within budget.
  

• Serve as the primary point of contact for all project-related communications.
• Facilitate regular meetings with stakeholders to provide updates and gather feedback.
• Manage expectations and ensure alignment between business goals and project outcomes.
• Prepare and present reports, dashboards, and performance metrics to stakeholders.
  

• Build and maintain strong relationships with customers throughout the project lifecycle.
• Address customer concerns and ensure satisfaction with project outcomes.
• Conduct post-project reviews and gather customer feedback for continuous improvement.
  

• Track and manage all project deliverables, ensuring quality and compliance.
• Coordinate with cross-functional teams to ensure timely execution of tasks.
• Implement risk mitigation strategies and resolve issues that may impact deliverables.
• Maintain documentation including project charters, status reports, and closure reports.
  

• Lead cross-functional project teams, assigning tasks and monitoring performance.
• Foster a collaborative environment and encourage knowledge sharing.
• Provide guidance and support to team members to ensure successful project execution.
  

Required Skills & Qualifications

• Bachelor’s degree in Business, Engineering, or related field; PMP or equivalent certification preferred.
• 3-5 years of experience in project management.
• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
• Proficiency in project management tools (e.g., JIRA, MS Project, Confluence, Trello).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize effectively.
  

Preferred Attributes

• Strong analytical and problem-solving abilities.
• Experience in stakeholder and customer-facing roles.
• Ability to work independently and lead cross-functional teams.
• Familiarity with data visualization tools (e.g., Power BI, Tableau) is a plus.