Program Manager

About Client :-

Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations.

The company is committed to unleashing human energy through technology for an inclusive and sustainable future, helping organisations accelerate their transition to a digital and sustainable world.

They provide a variety of services, including consulting, technology, professional, and outsourcing services.

Job Details:-

location : Pune

Mode Of Work : Hybrid

Notice Period : Immediate Joiners

Experience :15-20 yrs

Type Of Hire : Contract to Hire

JOB DESCRIPTION:

Customer Success SLA Management: Achieved 100% SLA compliance for 8+ years, improving customer satisfaction and driving contract renewals.

• Cloud Solutions SaaS: Proficient in managing Azure, Avaya Cloud, ensuring high operational stability and seamless integration with client infrastructures.

• ITIL Framework: Deep knowledge and application of ITIL processes (Incident, Change, Problem Management) for operational alignment and service excellence.

• Leadership Mentoring: Experienced in leading and mentoring cross-functional teams, enhancing performance and customer relationships.

• Process Optimization: Led initiatives to improve efficiency, reducing escalations and driving cost savings through process reengineering.