Job
Description
- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Seller Flex is a fulfillment solution for Fulfilled by Amazon (FBA) selection in India. Omni Channel is a program that enables sellers to seamlessly list their selection on A.in. As a Program Manager for Stores program on Omni Channel, you will have the exciting opportunity to help shape and deliver the growth of Omni Channel on www.amazon.in. You will develop and manage new programs, services and tools that will make our Sellers’ operations processes more successful, lead to a richer end to end seller experience often working directly with sellers to understand their business needs, current gaps in the product and program and to help them improve their overall operations and performance. In this role, you will work with a high-performing program management team whose primary goal is to build and grow the Seller Flex network across India, contributing towards creating earth’s greatest shopping experience. You will work in a collaborative environment with the Operations team to optimize operational and seller performance. You work closely with sales, operations, product management and finance leaders across the company to drive from early concepts to final launches and growing and scaling the program. Communication skills, influencing skills, extensive analytical and team management skills are essential for this position. In addition, the ideal candidate should be a dynamic, high-energy individual with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity in a high-growth scenario. You should be professional and customer-oriented, with the ability to meet or exceed annual goals and to manage multiple priorities and work on various projects with different teams simultaneously with variable and flexible schedules. This role may require domestic travel to visit key Sellers and to participate in kaizen events focused on reducing cost and defects in the interaction between sellers’ products and Amazon’s operations processes. Seller Flex is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team and participating in and leading operational excellence while helping to create, develop, and drive solutions that lead to a richer end to end Seller experience. Job Responsibilities: · Develop and implement an effective strategy for scaling up the new use cases of stores and operations across the country · Drive initiatives to monitor and improve seller performance to maintain high CX bar as the network scales across India · Monitor cost of fulfillment; benchmark across other Amazon fulfillment channels and drive initiatives to reduce cost · Build forecasting process for inputs and drive initiatives to meet input goals for the SF network · Build framework and identify initiatives to improve seller relationship · Work cross-functionally with all stakeholders including sales, operations, product and finance to run a cost-effective network of sellers and protect and improve seller experience 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
