Program Manager - Customer Experience

About Aamya

Aamya

premium women’s health club

What This Role Is About

Program Manager – Customer Experience & Success

the voice, heart, and nerve center

high-ownership, high-growth role

Your Responsibilities

I. Customer Success & Experience

• Be the

  primary point of contact

  for members—ensuring clarity, care, and accountability throughout their transformation journey
• Own the

  end-to-end customer lifecycle

  : onboarding, education, scheduling, motivation, progress tracking, and issue resolution
• Use WhatsApp, calls, and email to deliver

  warm, confident, and proactive communication

  at every stage
• Drive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomes
• Be the

  customer’s advocate

  inside the company—ensuring every touchpoint feels human and thoughtful

II. Care Coordination & Stakeholder Management

• Coordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches)
• Work with diagnostic labs, pharmacies, and vendors to ensure timely service delivery
• Surface medical/lifestyle challenges to the right expert and

  follow through

  until they’re resolved
• Keep meticulous records and use CRM tools to stay organized across journeys

III. Health Literacy & Adherence

• Help members

  understand and stay engaged

  with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-building
• Translate clinical advice into everyday language with empathy and clarity
• Spot disengagement early and step in with confidence, encouragement, and compassion

IV. Operational Excellence

• Build and refine backend workflows, SOPs, and tracking processes
• Bring

  attention to detail

  to every task—nothing falls through the cracks
• Collaborate with product and leadership teams to improve and scale the experience

Who Your Are

Background & Experience

• 3–6 years in

  customer success

  ,

  healthcare operations

  ,

  clinical coordination

  , or

  wellness coaching

• Background in

  nutrition, pharmacy, life sciences, public health, nursing

  , or

  clinical psychology

  preferred
• Experience in digital health, chronic care, weight loss, or women's wellness a plus
• Familiarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonus

Skills & Mindsert

• Impeccable communication

  —you’re warm, clear, confident, and persuasive, especially over

  calls and text

• Obsessed with customer experience

  —you anticipate needs, preempt problems, and love making people feel taken care of
• Deep understanding of how

  medicine, nutrition, fitness, and behavior

  intersect
• Naturally organized, proactive, and detail-oriented—you keep things moving and never miss a beat
• You thrive in

  early-stage environments

  —gritty, adaptable, and driven by impact

Why Join Aamya

✨ Be part of a mission to transform women’s health in India

👩‍⚕️ Work alongside top endocrinologists, nutritionists, and wellness experts

🚀 Fast-growing startup = fast track to personal and career growth

💡 Build meaningful relationships and real outcomes with the women you serve

🎯 High trust, high ownership, high learning environment

Compensation & Benefits

💰 Competitive salary + performance-linked bonus

🌿 Health & wellness perks

📚 Professional growth support