Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Amazon.com
>
Program Manager, Amazon Pay - Credit and Lending

Program Manager, Amazon Pay - Credit and Lending

Amazon.com

2 years

4 - 7 Lacs

Bengaluru

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

lending resolve agile drive service collaboration tracking metrics communication analysis data payments portfolio marketing management excel pivot logical lean dmaic support onboarding recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

DESCRIPTION

We are seeking a detail-oriented Program Manager to join our Co-Branded Credit Cards team. role is with the Co-brand credit cards team, in the Credit and Lending org at Amazon Pay. If you are a go getter, with motivation to resolve customer facing issues ground up, then this is the perfect role for you. You would work in a fast paced environment, in a smart and agile team at Amazon Pay, collaborate with external partners to drive key priorities for the CBCC program. In this role, you will be responsible for managing key operational aspects of our credit card partnership with ICICI Bank, with a focus on promotions, customer service excellence, and business reviews.
Key job responsibilities

Lead the execution of off-Amazon promotional campaigns in collaboration with ICICI Bank, ensuring seamless implementation and tracking of promotional activities
Own and manage the partner Weekly Business Review (WBR) mechanism:

o Track and present key performance metrics
o Drive accountability for action items o Ensure effective communication between stakeholders

Customer Service Excellence:

o Manage high-priority customer escalations
o Review and optimize Customer Service Standard Operating Procedures (SOPs) o Conduct regular analysis of customer service data to identify trends and areas for improvement o Monitor CS agent adherence to approved communication guidelines o Implement process improvements based on customer feedback

Internal Operations:

o Own and drive the internal pre-WBR process, close looping on action items
o Coordinate with cross-functional teams to ensure alignment on deliverables o Share progress updates on key metrics to Payments leaderships About the team The CBCC card is India's largest co-branded credit card portfolio. This product is driven by a fast paced team of product, marketing, business managers, who work closely with tech and external partners to solve key customer challenges and enhance experiences.

BASIC QUALIFICATIONS

2+ years of program or project management experience
Bachelor's degree or equivalent
Experience with SQL
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

PREFERRED QUALIFICATIONS

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job details

IND, KA, Bengaluru

Amazon Pay

Project/Program/Product Management-Non-Tech

More Jobs at Amazon.com

RME coordinator

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Sales Associate, New Seller Acquistion

Gurugram, Haryana

1 - 1 yrs

Salary: Not disclosed

Full Lifecycle Recruiter I, Stores TA

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Full Lifecycle Recruiter-I, Stores TA

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Associate Recruiter, Recruiting

Bengaluru, Karnataka

1 - 1 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.