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Description
Job Title Program Management Lead (India) Key Responsibilities Project/Program Delivery: Guide project/program teams to ensure timely, on-budget delivery of Amadeus products. Manage project scope, milestones, and processes, ensuring alignment with deadlines and technical/commercial milestones. Planning: Initiate and plan goals for projects aligned with organizational and strategic objectives. Project Delivery and Risk Management: Oversee project delivery, ensuring quality and consistency across Airport AirOps projects. Manage risk, change, and issue resolution throughout the project lifecycle. Change Management: Manage contractual changes, escalations, and issues that impact cost, delivery timelines, or scope. Stakeholder Management: Maintain customer relationships, conduct regular steering committee meetings, and nurture positive relations with senior stakeholders. Team Alignment: Unify project/program managers across the Indian subcontinent towards common goals. Ensure successful delivery of projects across various regions, including clusters outside the subcontinent if needed. Cross-Functional Coordination: Collaborate with internal teams like Global Customer Services, Account Management, Product Management, Training, and Implementation teams. Progress Reporting: Ensure timely and accurate reporting of all projects, including weekly updates and regular progress reviews. P&L Responsibility: Manage project budgets and financial planning, ensuring effective P&L management for all projects in the region. Knowledge Transfer: Lead the knowledge transfer process during the transition phase and ensure lessons learned are captured across projects in the region. Project Handover: Facilitate smooth transitions from pre-sales teams to project implementation teams. Leadership Responsibilities Portfolio Management: Oversee and manage the project and program portfolio for the Indian subcontinent, ensuring the successful project execution of Amadeus solutions. Team Leadership: Lead the P&P team as the primary point of contact for project/program execution, ensuring alignment with customer expectations and contractual commitments. Support Pre-Sales: Provide pre-sales support to the solution design and bid management team, assisting with IT solution and technology promotion to airports, airlines, and ground handling agents. Performance Review: Regularly review project performance metrics and conduct monthly, mid-year, and annual performance assessments. Customer Alignment & Revenue Customer Relationship Management: Build and maintain strong relationships with IT and Operations teams within customer organizations, including airlines and ground handling agents. Project Execution: Ensure that all projects deliver the agreed-upon functionalities and meet customer expectations. Revenue Management: Monitor and ensure timely invoicing for project milestones, bespoke developments, and change requests. Track revenue recognition and gross margins, ensuring project financial health. Internal Communication & Coordination Cross-Team Collaboration: Ensure high levels of interaction with internal teams such as the Extended Account Team, Product Management, and Global Support. Progress Updates: Share regular progress updates with key stakeholders and ensure that project delivery aligns with customer expectations. Governance: Manage project governance and ensure all project managers are aligned on their tasks and responsibilities. Escalation Management: Act as the primary point of escalation for technical and operational issues including those from Customer. About The Ideal Candidate Education: Relevant IT degree and excellent communication skills, with strong interpersonal abilities. Experience: At least 15 years of IT experience, with 5+ years in program management and 5+ years in a customer-facing leadership role. Certifications: PgPM (PMI) certification or similar program management certification. Domain Knowledge: Expertise in Airport Passenger Processing, Airport Operations, and aviation industry standards. Customer Management: Proven ability to manage customer relationships and develop business cases. Skills: Strong analytical, reporting, planning, and project execution skills. Excellent relationship-building and team management capabilities. Cultural Exposure: Experience working in a multi-country or multi-cultural environment is an advantage. Travel: Willing to travel 60% to 70% of the time Location: Bangalore or Mumbai What We Can Offer You A lead position based in India A multinational working environment within a dynamic and unique culture. The opportunity to work with one of the world’s top 10 IT companies. Location: Bangalore or Mumbai What We Can Offer You 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. Show more Show less
