Program Governance Lead

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Role Overview

The Engagement Manager is responsible for end-to-end program governance, financial oversight, stakeholder alignment, and delivery assurance for enterprise transformation initiatives. The role requires strong governance capability, executive communication, crisis negotiation skills, and a solid understanding of modern device management technologies (Intune / Autopilot) to effectively guide technical and business stakeholders.

Key Responsibilities

Program Governance & Leadership

• Establish and manage

  PMO governance

  , including structure, reporting cadence, RAID logs, and quality controls.
• Lead

  risk management

  , issue resolution, and escalation pathways.
• Deliver

  Steering Committee reporting

  , ensuring clear status communication to executives and sponsors.

Financial & Contractual Management

• Oversee

  budget tracking

  , forecasting, and financial reporting.
• Manage

  Statements of Work (SOW)

  , ensuring scope, deliverables, and commercial terms are monitored and controlled.
• Support vendor governance and contract alignment throughout the engagement.

Technical Awareness & Delivery Alignment

• Maintain a high-level understanding of

  Modern Management technologies

  (Microsoft Intune, Autopilot, cloud-based endpoint management).
• Guide technical teams using an

  Agile/Waterfall Hybrid

  approach depending on project phase and risk profile.
• Ensure delivery is aligned to business outcomes, timelines, and quality expectations.

Stakeholder Management & Diplomacy

• Drive

  stakeholder diplomacy

  , balancing competing priorities and navigating political environments.
• Perform

  crisis negotiation

  and escalation management during critical incidents or delivery risks.
• Build strong relationships across business, technical, and executive teams.

Required Skills & Experience

• 12+ years of program / engagement management experience in large enterprise or consulting environments.
• Demonstrated ability to lead multi-disciplinary teams and oversee complex technology programs.
• Strong governance, financial tracking, and executive reporting capabilities.
• Excellent communication, negotiation, and conflict-management skills.

Preferred Certifications

• PMP or PRINCE2

• ITIL V4 Strategic Leader