Overview
Would you like to help enrich the lives of learners around the world?RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. Visit us here to find out more: www.rmindia.co.in
The Role
A Professional Services Engineer (PSE) is a specialist role that bridges the gap between a company's product and its customers, focused. They handle tasks like analyzing requirements, developing customized integrations, migrating data, and ensuring the product integrates smoothly with the client's existing IT infrastructure. Essentially, they are responsible for the successful implementation and use of the company's product within the customer's environmentThe role will involve 80% on-premise data migrations to the cloud, Intune, and M365. We need CVs that highlight at least two of these skills. Currently, we are receiving candidates with Cloud DevOps experience, some of whom have basic knowledge of M365. However, we do not want candidates who are primarily Cloud DevOps; they will not meet our needs.
Customer Impact. You will be a trusted point of contact throughout the implementation process for customers. You will demonstrate RM’s unique understanding of the education environment. At implementation, you will ensure that all technical deliverables have been achieved to a high standard.
Project Impact. At implementation, you will be a key project team member, ensuring consistent technical delivery and being responsible for implementing all technical deliverables.
ICS Function Teams. Professional Services Engineers will work with all other parts of the ICS Function, including Project Management, Technical Architecture, and Service Transition teams, to ensure that the Service operational teams have everything they need with the new or changed service following implementation and that it has been fully implemented to the required scope.
Responsibilities
Main Responsibilities
- Implementation of all Technical Deliverables
- Maintenance of Technical Implementation documentation
- Keeping Technical skills current
- Continuous improvement – Help grow and strengthen RM Products and Services by providing implementation feedback.
Implementation
- Work with key external stakeholders to ensure that all technical deliverables will be delivered to a high standard.
- Work with the Project Team to ensure all technical deliverables are met. Provide regular updates on progress to the project team.
- Review and accept work instructions from the Technical Architecture Teams.
- Deliver to the defined Technical Acceptance criteria.
- Ensure areas for continuous improvement are identified and acted upon
- Work with the customer to ensure that project acceptance is completed.
- Work with the service transition teams to hand over the project into the live environment.
Support and Governance
- Provide support to other team members.
- Provide feedback on Professional Services Technical work instructions to ensure.
- Provide peer review and feedback on implementation issues.
- Provide expertise on technical aspects of customer complaints.
Skills And Experience
You will have proven experience of:
- Providing installation services in a customer environment
- Managing a customer through change
- Working with several different internal stakeholders to deliver Project success.
You Will Demonstrate
- Strong problem-solving and troubleshooting skills.
- Good judgement in making critical technical decisions, escalating, or reviewing with colleagues where appropriate.
- The drive to overcome technical issues and apply an effective diagnostic methodology when troubleshooting.
- Excellent customer communication skills and ability to communicate technical tasks to non-technical people.
- Excellent verbal and written communication
- Strong Communication skills, working with various stakeholders and effectively communicating technical knowledge to non-technical audiences.
- Collaborative team working
- Pro-activeness, willingness to take responsibility and mindset for continuous improvement.
You Will Have The Following Skills
- Microsoft Endpoint Manager/Intune and cloud printing solutions.
- Microsoft 365 / Google Workspace services.
- Cloud platform Administration - Entra, M365 and Google.
- OneDrive/SharePoint/Teams.
- Windows Server 2022, 2019: Active Directory, DNS, GPOs.
- Cloud Backup and Antivirus solutions.
- Migrating from on-premises to the cloud.
- IP Addressing, Subnetting and VLAN knowledge.
Experience
What’s in it for you?
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com
