Product Trainer

About the role:

We are seeking a dynamic Software Product Trainer to design, develop, and deliver effective internal training programs for our software products. The role focuses on enabling employees to gain in-depth product knowledge, ensuring they are well-equipped to support, sell, and utilize the products efficiently. This individual will play a key role in driving internal product adoption, improving productivity, and enhancing employee performance.

What will you do:

• Training Program Development:

  Design, develop, and deliver engaging training programs for new hires, internal teams, including Sales, Support, Technical, and Customer Success teams. Create and maintain training materials, including presentations, manuals, eLearning modules, and video tutorials.

• Training Delivery:

  Conduct instructor-led training sessions (both virtual and in-person) to educate employees on software features, updates, new releases and usage best practices.

• Content Management:

  Collaborate with Product, Engineering, and other teams to develop accurate and up-to-date training content. Ensure all training materials align with current product features and updates.

• Training Needs Analysis:

  Identify training needs by partnering with department heads and analyzing employee skill gaps. Develop training strategies to improve product knowledge and adoption across departments.

• Feedback & Improvement:

  Collect and analyze feedback from training sessions to enhance content delivery.

• Reporting & Documentation:

  Maintain accurate training records and track the progress of trainees. Prepare reports on training outcomes, participation, and ROI.

What you will bring:

• 2+ years of experience as a Product Trainer, Technical Trainer, or in a Learning & Development (L&D) role.
• Strong understanding of software products, SaaS, or technical tools.
• Excellent communication, presentation, and facilitation skills.
• Ability to design training curriculum and develop engaging training content (ILT, eLearning, and blended formats).
• Ability to work collaboratively with cross-functional teams.
• Proficiency in LMS tools, documentation software, and screen recording tools.
• Strong analytical and problem-solving skills to assess training effectiveness.

Nice to have:

• Experience working in the SaaS industry or enterprise software products.
• Certification in Learning & Development or Training (e.g., CPTM, ATD).