We are looking for a dynamic and enthusiastic Associate Product Trainer to join our team. In this role, you will be responsible for delivering effective product training sessions to internal teams and clients, helping them understand and maximize the use of our solutions. This is an excellent opportunity for someone who loves teaching, is tech-savvy, and wants to grow in the product training and enablement space. Roles & Responsibilities: Onboarding and Training: Guide new customers/employees through the onboarding process, ensuring a smooth transition and positive experience. Develop and deliver engaging product training sessions to help customers/employees understand the features and functionalities of our product. Customer Engagement & Support: Respond to customer inquiries promptly and professionally. Troubleshoot issues, identify solutions, and escalate when necessary. Relationship Building: Build strong relationships with customers by actively listening to their needs and concerns. Provide ongoing support and serve as their trusted advisor, offering guidance and best practices to maximize their use of the product. Feedback and Improvement: Actively collect customer feedback and suggestions. Document feedback and collaborate with cross-functional teams (product development, sales) to address customer needs and implement improvements. Content Creation: Develop and maintain training materials (e.g., tutorials, FAQs) to support customer knowledge and self-sufficiency. Qualifications: Bachelor's degree in a relevant field (e.g., Business Administration, Communication) or equivalent experience preferred. Travel agency experience is a must. 4-6 years of experience in a customer service or customer success role or Tra (op). Strong communication, interpersonal, and presentation skills. Enthusiastic and engaging training style. Ability to learn new technologies and adapt to a fast-paced environment. Excellent problem-solving and analytical skills. Strong work ethic, self-motivated with a proactive approach. Experience with CRM software is a plus. What We Offer: A collaborative and innovative work environment. Opportunities for professional development and growth. Exposure to global clients and cutting-edge travel technology. Ready to join a team that's shaping the future of travel technology? Apply now by sending your resume to hr@quadlabs.com at the earliest. Show more Show less
Company Description QuadLabs, a global leader in travel technology with 18 years of experience, empowers Travel Management Companies (TMCs), travel agencies, and corporations with solutions that streamline operations and enhance the traveler experience. Headquartered in Gurgaon, India, with an office in Dubai, QuadLabs combines industry expertise with cutting-edge technology to offer scalable, robust, and user-friendly solutions. Our mission is to provide businesses with the tools they need to succeed in a fast-evolving market. We are committed to innovation, customer satisfaction, and operational excellence, serving customers worldwide including Dnata, BCD Travel, Saudia Airlines, CWT, TravelPort, Yatra.com among many others. Role Description This is a full-time, on-site role for a Technical Lead (.Net) located in Gurugram. The Technical Lead will be responsible for overseeing software development projects, ensuring code quality, and implementing best practices in software development along with cybersecurity and network security. Day-to-day tasks include task delegation & review, database management, programming and leading technical teams in their daily tasks. The role also involves collaborating with cross-functional teams to design and deploy robust and scalable software solutions. Qualifications Strong skills in Software Development and Programming (.Net, MVC, .NetCore, Angular, Ajax etc) Experience with Databases and Database Management (MS SQL) Experience in Cybersecurity - making the application PADSS , PCI and GDPR compliant Excellent leadership and team management abilities Good problem-solving and analytical skills Experience with Project Planning Bachelor's degree in Computer Science, Information Technology, or a related field Experience in the travel technology sector is a plus
Job Summary: QuadLabs is seeking a highly analytical and functionally oriented Product Analyst with a strong background in the travel industry. This role is pivotal in translating complex business needs from the travel domain into clear, actionable functional requirements for our product development teams. The ideal candidate will possess deep knowledge of travel processes, distribution systems, and operational workflows, enabling them to bridge the gap between business stakeholders and technical teams. Key Responsibilities: Functional Requirement Elicitation & Definition: Work closely with business stakeholders, subject matter experts, and clients from the travel industry to gather, analyze, and document detailed functional requirements, user stories, and acceptance criteria for new features and enhancements across QuadLabs product suite (e.g., booking engines, ERP modules, CRM, mobile app). Workflow & Process Mapping: Map out current and future state travel business processes and workflows, identifying pain points and opportunities for optimization through our technology solutions. Travel Domain Expertise Application: Leverage in-depth knowledge of travel industry practices, including GDS functionalities, airline/hotel/car rental booking flows, package tour operations, B2B/B2C sales processes, payment gateways, and backend accounting/reporting needs to inform product design and functionality. User Story & Use Case Development: Translate high-level business requirements into detailed functional specifications, user stories, and use cases, ensuring all edge cases and scenarios are considered. Solution Design Collaboration: Collaborate closely with Product Managers, UX/UI designers, and technical architects to propose functional solutions that are scalable, user-friendly, and meet market demands. System Integration Understanding: Understand the integration points between various travel systems (e.g., GDS, third-party APIs, payment gateways) and how they impact functional design. Testing & Validation Support: Support QA teams in defining test cases and validating that developed features meet the specified functional requirements and business objectives. Market & Competitor Analysis (Functional Lens): Conduct functional analysis of competitor products and market trends within the travel tech space to identify best practices and areas for product differentiation. Documentation & Communication: Create clear, concise functional documentation, diagrams, and presentations to effectively communicate product functionalities to development teams, sales, marketing, and client-facing teams. Qualifications: Bachelor's degree in business administration, Information Technology, Hospitality & Tourism Management, or a related field (Travel & Tourism will be preferred). 4-6 years of experience as a Business Analyst, Functional Consultant, or Product Analyst specifically within the travel technology industry, OTA, travel agency, or tour operating company. Proven hands-on experience and deep understanding of core travel business processes (e.g., flight/hotel/car booking, package creation, reservations, ticketing, PNR management, cancellations, refunds, invoicing, accounting). Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, or similar travel APIs and booking platforms. Experience in gathering, analysing, and documenting complex functional requirements. Strong analytical and problem-solving skills with a keen eye for detail. Ability to translate business needs into technical specifications and vice versa. Excellent communication (written and verbal), interpersonal, and presentation skills. Proficiency in creating flowcharts, process maps, and use case diagrams. Experience with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence) is a plus. Highly organized, proactive, and capable of managing multiple priorities
Responsibility Software Development using Web development tools such as ASP.NET , MVC, Angular, JS, and jQuery. Writing SQL Queries, Stored Procedures, Triggers and Views Utilize established development tools, guidelines, and conventions. Maintain application source code versions for any changes. Resolve any defects in systems. Prepare test-based applications for various .Net applications. Adheres to development deadlines and schedules. Plan and identify areas for modification and improvement. Enhance existing systems by analysing business objectives and preparing an action. Create technical specifications and test plans. Manage defect tracking system, resolve all issues, and prepare system updates. Investigate and develop skills in new technologies. Monitor everyday activities of the system and provide require support. Should have good analytical, communication and interpersonal skills. Requirements and skills Experience as a .NET Developer or .Net Core Developer. Experience in writing SQL Server Stored Procedures & designing data structures. Familiarity with the .NET framework and design/architectural patterns (e.g., Model-View-Controller MVC)) Knowledge of at least one of the .NET languages (e.g., C#, Visual Basic .NET) Familiarity with architecture styles/APIs (SOAP, REST, RPC) Experience in client-side technologies like HTML, CSS, JavaScript, jQuery, and Bootstrap, Ajax, Angular etc. Should have excellent troubleshooting and communication skills. Understanding of Agile methodologies. BCA/ MCA / BTech/MTech / Master in IT or equivalent.
As a Software Developer, you will be responsible for utilizing various web development tools such as ASP.NET, MVC, Angular, JS, and jQuery for software development. Your duties will include writing SQL queries, stored procedures, triggers, and views, as well as maintaining application source code versions for any changes. It will be your responsibility to resolve defects in systems and prepare test-based applications for various .Net applications. Adherence to development deadlines and schedules is crucial, along with the ability to plan and identify areas for modification and improvement. You will be expected to enhance existing systems by analyzing business objectives and creating technical specifications and test plans. Managing the defect tracking system, resolving all issues, and preparing system updates are also part of your role. It is important to investigate and develop skills in new technologies, monitor everyday activities of the system, and provide necessary support. Good analytical, communication, and interpersonal skills are essential for this position. The ideal candidate should have experience as a .NET Developer or .NET Core Developer, with proficiency in writing SQL Server Stored Procedures and designing data structures. Familiarity with the .NET framework, design/architectural patterns (e.g., Model-View-Controller MVC), and at least one of the .NET languages (e.g., C#, Visual Basic .NET) is required. Knowledge of architecture styles/APIs (SOAP, REST, RPC), client-side technologies like HTML, CSS, JavaScript, jQuery, Bootstrap, Ajax, and Angular, as well as excellent troubleshooting and communication skills are also necessary. Understanding of Agile methodologies and a degree in BCA/MCA/BTech/MTech/Master in IT or equivalent will be beneficial for this role.,
You will be responsible for managing projects using Agile processes and Sprints, leading a team of 7 to 10 members specialized in .Net-based projects and product development for Portals and Collaboration. Your duties will include analyzing, designing, coding, and implementing software systems while adhering to business and technical requirements. You will be required to create and maintain functional and technical specifications, conduct code reviews, and optimize applications. Additionally, you will estimate project proposals, manage onsite and offsite client interactions, and oversee team management. As a Project Lead, you should have at least 8 years of software development experience, with a minimum of 2 years in a similar leadership role in an onsite/offshore development company. A degree in MCA/MTech/Master in IT or equivalent is required. Your expertise should include Architecture & Database Designing, as well as proficiency in technologies such as .Net/C#/ASP.Net/ADO.Net, JavaScript, MVC, Web services, and SQL Server. Knowledge in E-Commerce, Internet Technologies, Application Development, and Maintenance is essential, with experience in the travel and tourism industry domain being preferred but not mandatory. You must possess strong written and verbal communication skills, team-leadership abilities, effective decision-making capabilities, stress tolerance, and strong motivational skills to excel in this role.,
Job Summary:- We are seeking an experienced and proactive Team Lead – Application Support to manage and guide our application support team while also providing hands-on support to customers. This role involves resolving technical issues, maintaining high levels of customer satisfaction, and ensuring smooth operations of business-critical applications. The ideal candidate will have strong technical knowledge, leadership skills, and the ability to manage multiple client accounts in a fast-paced environment. Key Responsibilities:- Lead and oversee the Application Support team , ensuring timely and high-quality resolution of client issues. Provide first-line and escalated support to customers 24x7, addressing queries and resolving product-related concerns. Troubleshoot application software issues , perform root cause analysis, and follow through until closure to prevent recurrence. Accurately log, track, and report issues in the incident management/reporting system. Collaborate closely with internal teams (development, QA, product management) to resolve issues effectively. Maintain comprehensive product and technical knowledge , keeping up to date through self-learning and training. Ensure high levels of customer satisfaction by delivering prompt and professional service. Understand ERP application architecture and structure to respond to ERP-related queries from clients. Manage multiple client accounts and prioritize tasks effectively under pressure. Work with SQL Server for database management, query execution, and troubleshooting. Oversee and manage IIS administration, Windows Server environments , and related infrastructure. Mentor team members, conduct regular reviews, and provide training to improve performance and knowledge. Key Competencies:- Strong leadership and team management skills . Solid experience in Application Support and Technical Support . Analytical and problem-solving skills with an eye for detail. Ability to manage multiple client queries simultaneously while maintaining professionalism under pressure. Excellent communication skills for both technical and non-technical audiences. Strong customer service orientation with the ability to manage expectations. Education and Experience:- Bachelor’s degree in Computer Science, IT, or related field (preferred). 4+ years of relevant experience in Application Support, Technical Support, or related roles. Hands-on experience with SQL Server (database management, query execution, administrative tasks). Knowledge of IIS administration and Windows Server (2003 or higher). Background in programming/development is a strong advantage. Exposure to ERP applications and structures is preferred.
Job Description for Client Relationship Manager: 1. Interaction with Clients-domestic & International. 2. Should be aware of the dynamic nature of the product. 3. Providing assurance and reassurance when required, SPOC for all customers/clients were our technology is being implemented. 4. Working with the customer to understand the issue they are facing with general business functioning. 5. Mapping their requirements into their system and hand holding the customer in the implementation process. 6. Customer Satisfaction. 7. Working closely with internal technical teams for new customer deployment, Trainers for training and hand holding and Help Desk. 8. Incumbent will maintain all MIS and project charters of existing projects being handled. 9. Weekly/Monthly reports on customer usage like number of bookings made by customers, on number of user licenses used by the customers, on number of sub- agents using the system and any new report as and when required. 10. Assist Product team in future requirements. 11. Interact with various entities in the industry (GDS, Customer, Competitors, etc.) to understand the development in the industry. 12. Understand market/customer requirement & the general need in various geographies. 13. Create high level future requirement document and share with product team. Desired Candidate Profile: · Interaction with customers directly/ through Phone/Skype/emails. · Should be aware of the dynamic nature of the software products. · Handled client independently. · Single point of contact between Company & Client. · Worked with the customer to understand the issue they are facing with general business functioning. · Worked closely with internal technical teams for new customer deployment, Trainers & Technical Support teams. · Working knowledge on CRM. · Revenue generation from existing customers/clients. · Experience with relevant software applications . · The candidate must be able to generate Weekly/Monthly reports on customer usage and can generate reports as and when required. · Understand market/customer requirement & the general need in various geographies. · Must have people management skills or lead a team in the past. Education and Experience Required MBA from a reputed University. Min 4- 5 years’ experience in handling the key accounts of customers – domestic & international on regular basis 3. Experience of working with IT software or Travel Industry. (Travel exp is preferred). 4. Travel-related Degree or Diploma will be an added bonus. Key Competencies 1. Excellent written and verbal communication skills 2. Analytical skills and problem-solving 3. Team-leadership 4. Formal presentation skills 5. Decision-making 6. Stress tolerance
Job Summary The Product Trainer will play a key role in designing, developing, and delivering both onsite and online training programs for Quadlabs customers and employees. This role involves creating high-quality training content, conducting engaging training sessions, and ensuring that all participants gain the necessary skills and knowledge to effectively use Quadlabs software products. The ideal candidate will have strong communication skills, deep domain expertise in the travel industry, and the ability to adapt training methods for diverse audiences. Key Responsibilities Plan, organize, and conduct onsite and virtual training sessions for clients and internal teams. Provide comprehensive software training to new joiners and ensure smooth onboarding. Design, develop, and maintain curricula, training manuals, e-learning modules, and other instructional materials . Collaborate with sales, product, and project managers to align training with business objectives and ensure the quality of training delivery. Prepare training questionnaires , gather participant feedback, and analyze results to improve training effectiveness. Manage training schedules, logistics, and resource allocation for seamless execution. Analyze current process flows and suggest improvements to enhance efficiency and user adoption. Gain an in-depth understanding of travel business processes and map them effectively to Quadlabs application workflows. Maintain and update the Online Application Help Desk section to ensure information remains relevant and accurate. Act as a bridge between the client and product team to manage expectations and address concerns . Identify key users among trainees and implement “Train the Trainer” programs to extend training reach. Desired Candidate Profile MBA from a reputed university . 6–8 years of experience , including at least 2-3 years as a trainer (preferably in the travel technology domain). Strong communication, presentation, and facilitation skills . Demonstrated ability to develop training content and materials . Prior training exposure in the travel vertical is highly desirable. Functional knowledge of at least one Global Distribution System (GDS) . Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong analytical and problem-solving skills with the ability to adapt training approaches for varied audiences.
Job Summary The Product Trainer will play a key role in designing, developing, and delivering both onsite and online training programs for Quadlabs customers and employees. This role involves creating high-quality training content, conducting engaging training sessions, and ensuring that all participants gain the necessary skills and knowledge to effectively use Quadlabs software products. The ideal candidate will have strong communication skills, deep domain expertise in the travel industry, and the ability to adapt training methods for diverse audiences. Key Responsibilities Plan, organize, and conduct onsite and virtual training sessions for clients and internal teams. Provide comprehensive software training to new joiners and ensure smooth onboarding. Design, develop, and maintain curricula, training manuals, e-learning modules, and other instructional materials . Collaborate with sales, product, and project managers to align training with business objectives and ensure the quality of training delivery. Prepare training questionnaires , gather participant feedback, and analyze results to improve training effectiveness. Manage training schedules, logistics, and resource allocation for seamless execution. Analyze current process flows and suggest improvements to enhance efficiency and user adoption. Gain an in-depth understanding of travel business processes and map them effectively to Quadlabs application workflows. Maintain and update the Online Application Help Desk section to ensure information remains relevant and accurate. Act as a bridge between the client and product team to manage expectations and address concerns . Identify key users among trainees and implement Train the Trainer programs to extend training reach. Desired Candidate Profile MBA from a reputed university . 68 years of experience , including at least 2-3 years as a trainer (preferably in the travel technology domain). Strong communication, presentation, and facilitation skills . Demonstrated ability to develop training content and materials . Prior training exposure in the travel vertical is highly desirable. Functional knowledge of at least one Global Distribution System (GDS) . Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong analytical and problem-solving skills with the ability to adapt training approaches for varied audiences. Show more Show less
The Product Trainer will play a crucial role in creating, organizing, and delivering training programs for Quadlabs customers and employees, both in-person and online. Your responsibility will include developing high-quality training content, conducting engaging sessions, and ensuring all participants acquire the necessary skills to effectively utilize Quadlabs software products. As the ideal candidate, you should possess strong communication abilities, deep expertise in the travel industry, and the flexibility to adjust training methods for diverse audiences. You will be responsible for planning, coordinating, and executing onsite and virtual training sessions for clients and internal teams. Providing comprehensive software training to new employees to facilitate smooth onboarding will be a key aspect of your role. Additionally, you will design, develop, and update training materials, collaborate with various teams to align training with business goals, and analyze feedback to enhance training effectiveness. Managing training logistics, analyzing processes for efficiency improvements, and ensuring the Online Application Help Desk is up-to-date are also part of your responsibilities. You will act as a liaison between clients and the product team, managing expectations and addressing concerns effectively. Moreover, identifying key users among trainees and implementing Train the Trainer programs will be crucial to extending the reach of training. The ideal candidate should hold an MBA from a reputable university and have 6-8 years of experience, with at least 2-3 years as a trainer, preferably in the travel technology sector. Strong communication, presentation, and facilitation skills are essential, along with the ability to develop training content and materials. Prior exposure to training in the travel industry, knowledge of Global Distribution Systems, and proficiency in MS Office Suite are highly desirable. Strong analytical and problem-solving skills will be beneficial in adapting training approaches for diverse audiences.,
Job Summary We are seeking an experienced and proactive Team Lead Application Support to manage and guide our application support team while also providing hands-on support to customers. This role involves resolving technical issues, maintaining high levels of customer satisfaction, and ensuring smooth operations of business-critical applications. Responsibilities The ideal candidate will have strong technical knowledge, leadership skills, and the ability to manage multiple client accounts in a fast-paced Responsibilities : Lead and oversee the Application Support team, ensuring timely and high-quality resolution of client issues. Provide first-line and escalated support to customers 24x7, addressing queries and resolving product-related concerns. Troubleshoot application software issues, perform root cause analysis, and follow through until closure to prevent recurrence. Accurately log, track, and report issues in the incident management/reporting system. Collaborate closely with internal teams (development, QA, product management) to resolve issues effectively. Maintain comprehensive product and technical knowledge, keeping up to date through self-learning and training. Ensure high levels of customer satisfaction by delivering prompt and professional service. Understand ERP application architecture and structure to respond to ERP-related queries from clients. Manage multiple client accounts and prioritize tasks effectively under pressure. Work with SQL Server for database management, query execution, and troubleshooting. Oversee and manage IIS administration, Windows Server environments, and related infrastructure. Mentor team members, conduct regular reviews, and provide training to improve performance and Competencies : Strong leadership and team management skills. Solid experience in Application Support and Technical Support. Analytical and problem-solving skills with an eye for detail. Ability to manage multiple client queries simultaneously while maintaining professionalism under pressure. Excellent communication skills for both technical and non-technical audiences. Strong customer service orientation with the ability to manage and Experience : Bachelors degree in Computer Science, IT, or related field (preferred). 4+ years of relevant experience in Application Support, Technical Support, or related roles. Hands-on experience with SQL Server (database management, query execution, administrative tasks). Knowledge of IIS administration and Windows Server (2003 or higher). Background in programming/development is a strong advantage. Exposure to ERP applications and structures is preferred. (ref:hirist.tech)
QuadLabs is a renowned travel technology specialist that offers a comprehensive range of products and tailored software solutions for various sectors within the travel industry. With extensive experience working with large and medium-scale companies across different regions, we possess a unique expertise in the technology field. We are looking for a skilled Fullstack Developer who is passionate about coding, enthusiastic about technology, and eager to work in a dynamic environment. The ideal candidate should be able to write clean, scalable code, collaborate on systems design, and enhance existing applications. The incumbent should have experience in .NET technologies and web development to join our growing team. Job Responsibilities : Software Development using Web development tools such as ASP.NET , MVC, Angular, JS, and jQuery. Writing SQL Queries, Stored Procedures, Triggers and Views Utilize established development tools, guidelines, and conventions. Maintain application source code versions for any changes. Resolve any defects in systems. Prepare test-based applications for various .Net applications. Adheres to development deadlines and schedules. Plan and identify areas for modification and improvement. Enhance existing systems by analysing business objectives and preparing an action. Create technical specifications and test plans. Manage defect tracking system, resolve all issues, and prepare system updates. Investigate and develop skills in new technologies. Monitor everyday activities of the system and provide require support. Should have good analytical, communication and interpersonal skills. Skills Required: Experience as a .NET Developer or .Net Core Developer. Experience in writing SQL Server Stored Procedures & designing data structures. Familiarity with the .NET framework and design/architectural patterns (e.g., Model-View-Controller (MVC)) Knowledge of at least one of the .NET languages (e.g., C#, Visual Basic .NET) Familiarity with architecture styles/APIs (SOAP, REST, RPC) Experience in client-side technologies like HTML, CSS, JavaScript, jQuery, and Bootstrap, Ajax, Angular etc. Should have excellent troubleshooting and communication skills. Understanding of Agile methodologies. BCA/ MCA / BTech/MTech / Master in IT or equivalent.
QuadLabs is a renowned travel technology specialist that offers a comprehensive range of products and tailored software solutions for various sectors within the travel industry. With extensive experience working with large and medium-scale companies across different regions, we possess a unique expertise in the technology field. We are looking for a skilled Developer who is passionate about coding, enthusiastic about technology, and eager to work in a dynamic environment. The ideal candidate should be able to write clean, scalable code, collaborate on systems design, and enhance existing applications. The incumbent should have experience in .NET technologies and web development to join our growing team. Job Responsibilities : Software Development using Web development tools such as ASP.NET, MVC, Angular, JS, and jQuery. Writing SQL Queries, Stored Procedures, Triggers and Views Utilize established development tools, guidelines, and conventions. Maintain application source code versions for any changes. Resolve any defects in systems. Prepare test-based applications for various .Net applications. Adheres to development deadlines and schedules. Plan and identify areas for modification and improvement. Enhance existing systems by analysing business objectives and preparing an action. Create technical specifications and test plans. Manage defect tracking system, resolve all issues, and prepare system updates. Investigate and develop skills in new technologies. Monitor everyday activities of the system and provide require support. Should have good analytical, communication and interpersonal skills. Skills Required: Experience as a .NET Developer or .Net Core Developer. Experience in writing SQL Server Stored Procedures & designing data structures. Familiarity with the .NET framework and design/architectural patterns (e.g., Model-View-Controller (MVC)) Knowledge of at least one of the .NET languages (e.g., C#, Visual Basic .NET) Familiarity with architecture styles/APIs (SOAP, REST, RPC) Experience in client-side technologies like HTML, CSS, JavaScript, jQuery, and Bootstrap, Ajax, Angular etc. Should have excellent troubleshooting and communication skills. Understanding of Agile methodologies. BCA/ MCA / BTech/MTech / Master in IT or equivalent.