product quality engineer

Job Title:

Senior Quality Engineer / Quality Manager (EMS - Consumer Electronics)

(Based in India, Long-term Onsite)

I. Key Responsibilities

1. Quality System & Standards Implementation

• Deploy and maintain quality management systems (ISO 9001, IATF 16949, ISO 14001, ANSI ESD S20.20, etc.).
• Align with customer quality agreements, establish corresponding factory processes, and conduct periodic audits to ensure system effectiveness.
• Participate in quality planning during New Product Introduction (NPI) at EMS factories.

1. Cross-functional Quality Collaboration & Problem-Solving

• Achieve customer/internal quality targets (yield, customer complaints, DOA, etc.) and drive corrective actions in EMS factories.
• Lead root cause analysis (5Why, 8D reports) and track corrective/preventive measures.
• Investigate customer complaints (returns, escalations), coordinate internal EMS factory reviews, and submit 8D reports to customers.

1. Process Quality Control & Yield Improvement

• Monitor key manufacturing process quality data (SPC charts, yield reports, AOI/ICT test data) in SMT, assembly, testing, and packaging.
• Review inspection standards (IQC, IPQC, OQC) to ensure compliance with product requirements (methods, AQL sampling).
• Promote quality tools (FMEA, APQP, PPAP, MSA, SPC) in EMS factories.

1. Supplier & Incoming Material Quality Control

• Analyze IQC data, drive supplier improvements (internal SQE for self-procured materials, customer coordination for customer-supplied parts).
• Organize cross-functional meetings for supply chain quality issues (self-procured vs. customer-supplied materials, EMS consumables).
• Manage RMA processes and supplier claims.

1. Customer Audits & Quality Improvement

• Lead/support customer audits (annual, project-based), prepare documentation (quality reports, checklists), and ensure non-conformance closures.
• Analyze factory quality reports (yield, complaint rate, return rate, DPPM) and develop improvement plans.

1. Overseas Localized Quality Management

• Adapt to local factory dynamics (language, time zones, cultural differences) and bridge communication between HQ and overseas teams.

II. Qualifications & Requirements