Product Operations Manager

Company Description

founding operations & customer success leader

Role Description

Product Operations & Customer Success Manager

You’ll work closely with the founders, tech team, and early customers to:

• Ensure smooth onboarding & customer success
• Manage operational workflows & processes
• Gather user feedback for product improvements
• Assist with early sales, marketing, and partnerships
• Drive adoption, retention, and revenue growth

hands-on, cross-functional

Qualifications

• 2–4 years of relevant experience in operations, customer success, project management, or growth (preferably in SaaS, construction tech, or interior design industries)
• Excellent communication & interpersonal skills
• Strong problem-solving ability with a proactive attitude
• Highly organized, detail-oriented, and execution-driven
• Tech-savvy—comfortable using SaaS tools, CRMs, Excel/Sheets, etc.
• Ability to wear multiple hats in a lean startup environment
• Passion for interiors design and real estate is a plus

Bonus skill-set

• Prior startup or early-stage experience
• Familiarity with tools like Notion, Slack, Trello, Zapier, Canva, Figma
• Exposure to vendor marketplaces or project management tools
• Familiarity with basic analytics tools (Google Analytics, Mixpanel, etc.)

What's on Offer

• Opportunity to work as a

  founding team member

  on a game-changing SaaS product
• Direct mentorship from founders and visibility into all business functions
• Strong ownership and freedom to build processes from scratch
• Competitive compensation + performance incentives
• Potential

  equity/ESOPs

  based on performance and role growth