Product Operations Manager

The role of Product Operations & Customer Success Manager is crucial in driving the daily business operations, managing customer relationships, and supporting product-led growth initiatives for an innovative tech product at an early stage of development. You will collaborate closely with the founders, tech team, and early customers to ensure smooth onboarding & customer success, manage operational workflows & processes, gather user feedback for product improvements, assist with early sales, marketing, and partnerships, as well as drive adoption, retention, and revenue growth. Ideal candidates for this hands-on, cross-functional role should have at least 2-4 years of relevant experience in operations, customer success, project management, or growth, preferably in SaaS, construction tech, or interior design industries. Excellent communication & interpersonal skills, strong problem-solving ability, proactive attitude, organizational skills, and execution-driven mindset are essential. Being tech-savvy with the ability to use SaaS tools, CRMs, Excel/Sheets, etc., and willingness to wear multiple hats in a lean startup environment are highly valued. A passion for interior design and real estate is a plus. Desirable bonus skill sets include prior startup or early-stage experience, familiarity with tools like Notion, Slack, Trello, Zapier, Canva, Figma, exposure to vendor marketplaces or project management tools, and basic analytics tools such as Google Analytics, Mixpanel, etc. In return, you will have the opportunity to work as a founding team member on a game-changing SaaS product, receive direct mentorship from founders, gain visibility into all business functions, have strong ownership and freedom to build processes from scratch, competitive compensation with performance incentives, and potential equity/ESOPs based on performance and role growth. If you thrive in fast-paced startup environments and aspire to shape the future of a category-defining product, this role is tailor-made for you.,