Product Operations Manager

About RISA Labs

At RISA, we are building the future of mission-critical workflows by leveraging the latest in AI. Our purpose is to solve humanity's hardest hurdles, and we are starting with the incredibly high-stakes challenges within oncology. We're not just selling software; we are delivering a new kind of resilient, autonomous infrastructure that powers foundational institutions and ultimately helps accelerate human progress.

Founders

RISA was founded by Kshitij Jaggi and Kumar Shivang, IIT Kanpur alumni with a proven track record from their previous healthcare startup, Urban Health. Their vision is to streamline oncology care through cutting-edge technology.

Funding

RISA Labs is backed by $3.5 million in seed funding, led by Flipkart co-founder Binny Bansal, with support from Oncology Ventures, General Catalyst, z21 Ventures, Odd Bird VC, and angel investor Ashish Gupta.

Roles & Responsibilities

• Own Product Operational Excellence: Orchestrate the end-to-end lifecycle, bridging fulfillment, product, and client teams to ensure seamless delivery
• Drive Account Success: Serve as the primary account owner, managing the entire client relationship from onboarding to growth
• Execute Implementation & Training: Lead the full onboarding process, including technical setup, fulfillment coordination, and user training sessions
• Systematize Feedback Loops: Translate client feedback and fulfillment bottlenecks into structured data to directly influence the Product roadmap
• Build Scalable Processes: Create and maintain the SOPs, playbooks, and documentation required to scale Fulfillment and Client Success operations
• Monitor & Drive Adoption: Track usage metrics daily to identify adoption gaps, surface blockers, and proactively intervene
• Manage Escalations: Lead cross-functional resolution for technical or operational roadblocks, minimizing downtime, and client friction

Qualifications

• 1-2+ Years Experience: Background in Product Operations, Customer Success, or Technical Account Management within B2B SaaS
• High Agency & Ownership: Demonstrated ability to execute ambiguous tasks and drive real business outcomes with a bias for action
• Cross-Functional Collaboration: Proven experience working directly across Product, Fulfillment, and Client-facing teams with a customer first mindset
• Communication Excellence: Exceptional verbal and written skills, with the ability to simplify complex technical concepts for client stakeholders
• Systems Thinking: Track record of building repeatable frameworks, playbooks, or processes to solve recurring problems permanently
• Data-Driven Problem Solving: Instinct to back up proposed solutions and operational changes with quantitative evidence and metric tracking
• Growth Mindset: Strong desire to evolve from operational execution into a leadership role within Product Operations

Bonus Points

• Startup Experience: Built processes from scratch (0 to 1)
• Outcomes: Specific examples of driving organisation core NSM - revenue, retention
• Industry: Demonstrated interest or experience in HealthTech