Product Operations Analyst

Job Purpose

Responsibilities

• Provide production support for evaluation products, troubleshooting issues and responding to user queries.
• Elicit, analyse, communicate, and validate requirements for business processes and product enhancements from users, product managers, and stakeholders.
• Support in the creation of product documentation and materials for internal and external audiences.
• Work individually and within cross-functional teams (Evaluators, Development, QA, Data Science) to deliver requirements and enhancements on time and within scope.
• Present approved requirements to business, development, and quality assurance teams.
• Assist with ad-hoc data analysis to answer business queries and assess solution viability.
• Formulate and develop reports (Excel, SQL) to expedite requirement analysis or testing of large and complex projects.
• Develop and execute testing strategies for key deliverables.
• Assist in analysing current results and quantifying effectiveness of development enhancements.
  

Knowledge And Experience

• 3+ years’ experience as a Business Analyst, QA or Product Support Specialist.
• 2+ years’ working knowledge of SQL and Excel functions.
• Strong analytical skills, especially in analysing and summarising large data sets.
• Excellent oral and written communication skills, including the ability to communicate technical subjects.
• Strong stakeholder management and relationship-building skills.
• Ability to work independently and as part of a team, managing multiple concurrent efforts in a fast-paced environment.
• Comfortable working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges and blockers as they arise.
• Energetic, motivated, and willing to take on challenging tasks.
• Strategic thinker with the ability to see the big picture and execute tactical day-to-day tasks.
• Willingness to learn new things and tackle a range of challenges and blockers as they arise.
• Strong work ethic and commitment to delivering high-quality results.
  

Preferred Knowledge And Experience

• An understanding of either Sigma or RDO systems.
• Proficiency in large data analysis, data modelling, and query languages such as SQL or Python.
• Knowledge of agile and conventional project management methods.