Product Operations Analyst

About the Opportunity

Role:

Level:

Reporting To:

Location:

About the Function

The Ground Transport (GT) function

Buses, and Railways

Product Analyst & Operations Specialist

About the Role

Product Analyst & Operations Specialist

Role Deliverables

• Analyze & Optimize:

  Track and evaluate product performance to uncover trends, identify improvement areas, and provide data-backed recommendations.

• Insights to Action:

  Build dashboards and reports that translate complex data into clear, actionable insights for product and business teams.

• Operational Excellence:

  Streamline workflows, automate processes, and enhance crossteam collaboration to improve delivery speed and quality.

• Customer Experience:

  Analyze support and feedback data to identify root causes, reduce friction, and improve customer satisfaction.

• Product Support:

  Partner with product managers and engineers to ensure smooth launches, data accuracy, and alignment with business goals.

• AI & Automation:

  Assess chatbot and automation performance to enhance customer self-service and optimize efficiency. .

Qualification & Experience

• B.Tech from a reputed institute with 2-4 years of experience in data analytics, product operations, or customer experience.
• Proficient in SQL, Advanced Excel, and BI tools (Tableau, Power BI) for data analysis and reporting.
• Strong analytical ability to interpret large datasets, identify trends, and derive actionable insights.
• Excellent communication and interpersonal skills to present data insights and collaborate across teams.
• Python experience is an added advantage.
• Experience with AI/chatbot analytics or customer support data is an added advantage

Key Success Factors for the Role

• Passionate about data with strong problem-solving skills.
• Excellent communication, influencing, and stakeholder management abilities. Energetic, proactive, and a team player.
• Skilled in data visualization and translating insights into action.
• Logical, methodical approach to problem-solving.
• Adept at prioritizing problems and linking key inputs to output metrics.