Product Manager – Workforce, Modern Workplace Practice

Overview

Workforce

You will collaborate with customers, sales, delivery, and alliance teams to define workforce-centric offerings, drive go-to-market strategies, and ensure our clients are empowered to build future-ready, self-optimizing workforces. This position blends portfolio strategy, solution innovation, and hands-on customer engagement.

This role is ideal for a visionary leader passionate about transforming workplace support, automation, and innovation into strategic business outcomes.

Key Responsibilities

Product Strategy & Solution Development

• Define and manage the Workforce portfolio offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, and Intelligent Analytics.
• Develop solution frameworks, service blueprints, and accelerators that enable scalable delivery.
• Identify industry trends, customer needs, and technology innovations to continuously evolve the portfolio.
• Integrate Infrastructure as Code (IaC), agentic automation, predictive maintenance, and AI/ML-driven analytics into the Workforce solutions.

Go-to-Market Enablement & Business Growth

• Enable sales teams with portfolio positioning, sales kits, and client engagement playbooks.
• Develop business cases, value realization models, and marketing assets to drive demand.
• Participate in workforce-focused discovery workshops, readiness assessments, and transformation roadmaps for clients.
• Build strategic partnerships with technology vendors supporting automation, analytics, and IT service management (ITSM) innovations.

Client Engagement & Advisory Leadership

• Engage directly with enterprise customers to advise on workforce transformation strategies.
• Drive client adoption of evergreen IT, agentic operations, and self-healing intelligent platforms.
• Facilitate customer advisory boards and continuous improvement initiatives focused on workforce innovation.
• Guide customers on how to migrate from legacy support models to AI-driven, proactive, and predictive workforce solutions.

Cross-Functional Collaboration & Solution Execution

• Partner with professional services, innovation, and managed services teams to ensure offering execution and delivery excellence.
• Create and maintain delivery playbooks, templates, and reusable assets to support consistent high-quality implementations.
• Support internal enablement initiatives by educating cross-functional teams on Workforce solutions, differentiators, and customer outcomes.

Technology & Market Expertise

• Maintain subject matter expertise across infrastructure modernization, evergreen lifecycle management, agentless service desks, and intelligent analytics.
• Stay current with emerging trends such as self-healing IT, autonomous AI agents, predictive maintenance, and explainable AI (XLO).
• Act as a thought leader on AI-driven workplace services, intelligent service operations, and workforce optimization best practices.

Qualifications & Skills

Strategic & Business Acumen

• 10+ years of experience in product management, product management, digital workplace transformation, or IT service strategy.
• Demonstrated success managing workforce-centric technology or service portfolios.
• Strong understanding of Infrastructure as Code, evergreen IT strategies, ITSM automation, AIOps, and analytics.
• Ability to align technology capabilities to business value and workforce experience outcomes.

Consultative & Collaboration Skills

• Exceptional client-facing communication, advisory, and workshop facilitation skills.
• Ability to build cross-functional consensus and lead complex solution initiatives.
• Experience enabling go-to-market efforts and creating growth opportunities through portfolio innovation.

Technology Proficiency

• Familiarity with platforms such as ServiceNow, AWS, Azure, or similar ITSM/Cloud platforms.
• Working knowledge of AIOps, self-healing systems, agentic automation, and predictive analytics.
• Understanding of Infrastructure as Code (IaC) and platform rationalization strategies.

Certifications & Education

• Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus.
• Certifications in ITIL, ServiceNow, AWS, Azure, or AIOps frameworks preferred.

Why Join Us?

As a Product Manager, you will:

✔️ Shape the future of AI-driven workforce innovation across global enterprises.

✔️ Lead the modernization of IT platforms and support models toward autonomous operations. ✔️ Collaborate with visionary leaders across AI, digital workplace, and cloud innovation.

✔️ Help clients unlock efficiency, resiliency, and agility through next-generation workforce solutions.

✔️ Play a key role in building a world-class Modern Workplace practice.

If you are passionate about redefining workplace operations with AI, automation, and intelligence, this is your opportunity to drive real-world change.