This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Product Manager
in
India
.In this role, you will lead the vision and execution of customer self-serve support and knowledge experiences, helping users quickly find answers and resolve issues efficiently. You will collaborate with cross-functional teams—including Support, Design, and Engineering—to implement intuitive help systems, AI-enabled guidance, and scalable content workflows. The role focuses on improving support outcomes through data-driven experimentation, content strategy, and operational alignment. Ideal candidates are customer-obsessed, analytical, and thrive in collaborative, fast-moving environments where they can directly influence user experience and support efficiency. This position provides the opportunity to shape both customer-facing and internal support platforms in a meaningful way.
Accountabilities
- Define and own the strategy for modern self-serve support and knowledge experiences
- Partner with cross-functional teams to deliver clear information architecture, consistent templates, and scalable content workflows
- Implement AI-enabled search, guidance, chat solutions, and improve handoffs to human support when appropriate
- Operationalize metrics to measure outcomes such as self-service effectiveness, search satisfaction, CSAT, and FCR
- Continuously iterate on support and knowledge systems to align with evolving customer and internal needs
- Collaborate with design and engineering teams to ensure seamless integration of customer-facing support features
Requirements
- 5+ years of product management experience building customer-facing platforms or self-service/support experiences at scale
- Proven track record of improving support KPIs such as self-serve effectiveness, deflection, CSAT, and FCR
- Experience with knowledge management, content architecture, templating, feedback loops, and analytics
- Familiarity with AI-enabled support solutions, including search, guidance, and chat
- Strong understanding of web UX, platform integration concepts, and collaboration with cross-functional teams
- Excellent communication, analytical, and problem-solving skills, with a customer-first mindset
Benefits
- Competitive compensation and performance-based incentives
- Remote-friendly work environment with flexibility
- Opportunity to shape high-impact customer support experiences and AI-enabled solutions
- Collaborative culture emphasizing innovation, customer focus, and professional growth
- Access to career development, learning opportunities, and mentorship programs
- Inclusive and diverse workplace culture that values different perspectives and experiences
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
