Product Manager

Role Overview

Key Responsibilities

• Conduct requirement-gathering sessions with clients and internal stakeholders.
• Translate business requirements into detailed PRDs, user stories, and acceptance criteria.
• Prepare process flows, functional specifications, wireframes, and supporting documentation.
• Collaborate with engineering, design, and QA teams to clarify requirements and support development.
• Manage intake and execution of digital campaigns and product enhancements across consumer channels.
• Coordinate user acceptance testing (UAT), including creation of test cases and validation of outcomes.
• Track project progress, escalate issues, and ensure timely delivery of agreed requirements.
• Validate delivered solutions against requirements and coordinate defect resolution.
• Support post-launch monitoring and reporting on solution performance.
  

Required Skills & Experience

• Bachelor’s or Master’s degree in Management, Computer Science, Science, or a related field.
• 4–7 years of experience as a Business Analyst or Product Manager, with at least 2+ years in a client-facing, consulting, or consumer applications domain.
• Proven experience in requirement gathering, documentation, and delivery coordination.
• Strong expertise in writing PRDs, user stories, and acceptance criteria; ability to lead requirement workshops and independently guide cross-functional teams through refinement process.
• Proficiency in tools such as JIRA, Confluence, Lucidchart, Figma (nice to have).
• Solid understanding of SDLC, Agile/Scrum methodologies, and delivery processes.
• Excellent communication and collaboration skills, with the ability to work across cross-functional teams and proactively raise awareness of impediments to progress.
• Analytical mindset with hands-on ability in data analysis (Excel, SQL, BI tools preferred).
  

Preferred Qualifications

• Background in consulting or client-facing roles.
• Experience in consumer applications domains (restaurants and dining, retail, e-commerce, digital ordering platforms, order management).
• Exposure to digital transformation projects, omni-channel execution, or personalization.
• Familiarity with marketing program operations and campaign performance tracking.
• Comfortability guiding software development for both web applications and mobile applications.
• Certifications: CSPO, Pragmatic Institute PM, or Agile-related certifications (preferred)