About Us Location - Hyderabad, India Department - Product R&D Level - Team Leader/ Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Technical Product Owner plays a pivotal role in driving the development and success of products. By closely collaborating with the Product Manager and cross-functional teams to gather requirements, prioritize features, and ensure the timely delivery of high-quality products, this role offers an exceptional opportunity for aspiring Product Owners to gain valuable experience in a dynamic and fast-paced environment, fostering professional growth and impactful contributions. Responsibilities Requirements Gathering: Engage in collaborative efforts with stakeholders and internal teams to gather and document product requirements, ensuring a clear understanding of the desired outcomes to drive effective product development.Communication and Coordination: Drive effective communication between the development team and stakeholders, serving as a liaison to clarify requirements, address concerns, and ensure seamless project execution.User Story Development: Assist in breaking down high-level requirements into actionable user stories with clear acceptance criteria, ensuring that the development team understands what needs to be built.Sprint Review and Retrospective: Contribute to sprint review sessions to ensure that the product meets customer expectations. Participate in retrospectives to identify areas for improvement and implement lessons learned.Product Documentation: Assist in creating and maintaining product documentation, including user manuals, release notes, and feature descriptions, ensuring accuracy and completeness.Progress Reporting: Report on the progress of the development team to ensure any impacts are communicated and understood early to enable the team to ‘fail-fast’.Sprint Planning: Participate in sprint planning sessions, assisting the Product Manager in determining the scope of work for each sprint and establishing achievable goals.Backlog Management: Assist in maintaining and prioritizing the product backlog, ensuring that user stories and tasks are well-defined, estimated, and prioritized based on business value and customer needs. Skills And Experience 3+ years of experience in a product-related role, such as Product Analyst, Business Analyst, or similar. Demonstrated experience in Agile methodologies is preferred.Proven ability to identify and resolve problems effectively, showcasing a proactive and solution-oriented mindset essential for efficient project management.Experience with data analytics and metrics tracking desirable and strong analytical skills: Ability to analyze complex problems, break them down into smaller components, and propose effective solutions.Excellent Communication: Strong verbal and written communication skills with the ability to convey ideas and requirements clearly and effectively to both technical and non-technical stakeholders.Collaborative Nature: Demonstrated ability to work effectively in a team-oriented, cross-functional environment, fostering collaboration and building strong relationships.Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring that requirements and deliverables are accurately documented and tracked.Adaptability: Comfortable working in a fast-paced, dynamic environment, and able to quickly adapt to changing priorities and business needs.Passion for Technology: Enthusiasm for emerging technologies, software development processes, and the ability to stay updated with the latest industry trends.Self-Motivated: A proactive individual who takes ownership of tasks and demonstrates the drive to learn, grow, and take on additional responsibilities. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

Location - Hyderabad, India Department - Product R&D Level - Manager Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Change Manager, who will be responsible for overseeing and managing the change management process within the organization. Your role will ensure that changes are effectively planned, communicated, and implemented while minimizing risks and disruptions to business operations. Responsibilities Change Management: Own and manage the overall change management process, ensuring compliance with defined policies and procedures. Evaluate and assess the impact, risk, and readiness of proposed changes. Coordinate the planning, testing, and deployment of changes across teams. Stakeholder Communication: Serve as the central point of communication for change-related initiatives, ensuring transparency and alignment. Collaborate with stakeholders to ensure clear understanding and support for changes. Process Improvement: Continuously improve change management processes and practices in line with industry standards (e.g., ITIL). Identify and implement best practices to streamline change approval workflows. Collaborate with & support the Incident Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Track and report on the progress and success of change initiatives. Provide detailed post-change evaluations and ensure lessons learned are documented. Risk Management: Identify potential risks associated with changes and develop mitigation strategies. Conduct impact analyses and ensure risk assessments are performed prior to implementation. Training & Support: Provide training and guidance to teams on the change management process. Act as a mentor for team members involved in change-related activities. Shift Time: UK Shift (12PM-9PM) Skills and Experience We don t expect you to be an expert in everything ITIL, however, good all round knowledge of the following is essential: Experience: Proven experience as a Change Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or organisational change initiatives. Technical Skills: Understanding of change management tools (e.g., ServiceNow, Remedy, JIRA, or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration . Desirable: Experience with incident management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

Location - Hyderabad, India Department - Finance Operations Level - Manager Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Incident Manager, who will be responsible for overseeing the end-to-end lifecycle of incidents to ensure that services are restored as quickly as possible with minimal disruption to the business. You will act as the central point of communication, coordination, and escalation during incidents while adhering to our ITIL framework and operational best practices. Responsibilities Incident Management: Take ownership of major incidents, ensuring prompt identification, resolution, and communication. Lead incident response efforts by assembling the necessary teams and driving resolution within defined SLAs. Ensure timely incident logging, prioritization, and categorization. Coordination & Communication: Serve as the primary point of contact for all stakeholders during an incident, including customers, internal teams, and senior leadership. Provide regular updates and post-incident reports. Process Improvement: Develop, maintain, and improve the incident management process and procedures. Collaborate with & support the Problem Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Monitor incident trends and identify patterns to improve service reliability. Work with Problem Management to identify top talkers and work with the respective resolver teams to implement improvement initiatives. Generate reports on incident management metrics, including time to resolution, root cause analysis, and SLA adherence. Collaboration: Partner with IT operations, service desk, and other relevant teams to improve incident resolution workflows, processes and reduction in volumes. Drive post-incident reviews (PIRs) and ensure actionable feedback is implemented. Escalation Management: Manage escalation procedures to ensure appropriate stakeholders are involved for rapid resolution. Act as the escalation point for unresolved incidents. Training & Support: Provide training and guidance to teams on the incident management process. Act as a mentor for team members involved in incident-related activities. Skills and Experience We don t expect you to be an expert in everything ITIL, however, good all round knowledge of the following is essential: Experience: Proven experience as an Incident Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or support functions. Technical Skills: Understanding of incident tracking tools (e.g., ServiceNow, JIRA, ZenDesk or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. Providing reporting and management information through tooling. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration. Analytical Thinking. Attention to Detail. Collaboration. Process Improvement. Leadership and Influence. Desirable: Experience with change management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

About Us Location - Hyderabad, India Department - Product R&D Level - Strategic Leader Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out! The VP of Product Development role, which will be based in our Hyderabad office, is a key leadership role and a key member of the Tech Ops Senior Leadership team who are located in UK, Australia, Malaysia, US & India. This role will also work with other key stakeholders across the business lines and wider technology teams e.g. Architecture, Engineering, Product, Customer Services, Sales. Responsibilities Lead software development and the flow of value to our customers and the business Driving the technical roadmap for continuous delivery, with the product owners and Heads of Business Lines to ensure alignment and enable successful delivery to the customer Working with Product Management, Development, Test, UX and Architecture teams in managing the delivery of product Roadmaps Managing the software development cycle, from planning and design to testing, deployment and maintenance and ensuring high quality software development, including scheduling, budgeting and resource allocation Hiring and training software engineers to ensure the team has the necessary skills and expertise to meet project requirements. Stay up-to-date with emerging technologies and software development trends to ensure the company's software products remain competitive. Skills And Experience Experience in leading large scale software development teams in a global environment Experience of working in a B2B experience is a real plus Lean and Agile experience a must Experience with Onshore-Offshore projects Effective communication and presentation skills Ability to work effectively with cross-functional or horizontally aligned teams About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

Location - Hyderabad, India Department - Global Sales Level - Manager/ Experienced Professional Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Technical Sales Support role plays a crucial part in providing internal technical support by answering technical questions on RFP and other technical questionnaires. Additionally, this position is responsible for creating accurate technology responses approved by the company for reuse across the organization. Additionally, part of the role will involve supporting the development and operation of the AI based bid response system, Loopio, including testing, contribution to, and creation of, data libraries, and operational processes. Responsibilities Collaborate with sales, account managers, and renewal teams to support the revenue division by handling client questionnaires such as RFP, RFX, and Information Security. Focus on identifying and enhancing the capability of our AI Bid response tools to consistently provide accurate responses on the first attempt. Help to maintain the technical knowledge store and libraries, identify gaps, ensure that information is reviewed and up to date Be a Technology Interpreter , Translate technical questions, themes and concepts into a language non-technical team members can understand, act as a conduit for other technical teams in the process Own and maintain technical documentation that is used as part of the sales process and internal resource library Skills and Experience Comprehensive knowledge of networking principles, hosting, and cloud service providers like AWS and Azure Broad understanding of Cyber Operations Principles Broad understanding of Risk and Compliance A generalist s view of the following technical principles - Different architecture models, APIs, Authentication methods (SAML2, SSO etc), Impact of AI on the Risk and Compliance aspects of SaaS products Demonstrated ability to quickly grasp new technical concepts Eager to learn Analytical skills understanding the true intention behind the question being asked Excellent time management and prioritization to manage conflicting deadlines Strong Interpersonal and communication skills Strong organization skills Proven ability to work with all levels within a business Skilled in collaboration and a strong team player Excellent communicator, able to support sales teams on client facing calls Desirable Previous experience working within a technical presales role / technical bid response role Previous use or management of a AI Bid response tool Familiarity with proposals and tenders Good knowledge of AI technologies and their application Familiarity with highly regulated industries Familiarity with similar products (eQMS, Risk/Audit etc) Understanding of ISO27001 principles MCSE or similar certification About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! #LI-FullTime

About Us Location - Hyderabad, India Department - Product R&D Level - Manager/ Experienced Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Senior Database Administrator manages and optimizes our diverse database environment, encompassing both relational (RDBMS) and non-relational (NoSQL) databases. The ideal candidate will possess a strong understanding of database principles, hands-on experience with various database technologies, and a proven ability to ensure data integrity, availability, and performance. This role requires a proactive and collaborative individual who can contribute to the design, implementation, and maintenance of our critical data infrastructure. needs and operates efficiently. Responsibilities Configure, and maintain RDBMS (e.g. MySQL, PostgreSQL, SQL Server) and NoSQL (e.g. MongoDB) databases. Perform database backups, restores, disaster recovery procedures, and implement disaster recovery plans. Monitor database performance and troubleshoot issues related to query optimization, indexing, and resource utilization. Implement and enforce database security policies, procedures, user access control, data encryption, and conduct security audits. Manage database storage, capacity planning, and resource allocation. Implement and maintain database replication and high availability solutions. Perform database upgrades and patching. Analyze query performance and identify bottlenecks. Develop and implement indexing strategies, tune database parameters, and configurations for optimal performance. Tune database parameters and configurations for optimal performance. Monitor and analyze database logs and performance metrics. Assist in the development of stored procedures, triggers, other database objects, and work with developers on query design. Manage, optimize NoSQL database clusters, and implement security best practices for NoSQL databases. Implement and maintain database security best practices. Conduct regular security audits and vulnerability assessments. Maintain comprehensive database documentation and procedures. Document database incidents and resolutions. Work closely with developers, CloudOps, and other stakeholders and communicate effectively with technical and non-technical audiences. Participate in on-call rotations, provide after-hours support as needed, and document database incidents and resolutions. Skills And Experience Bachelor’s degree or master’s degree in computer science, Information Technology, or related field. 5+ years of experience, Demonstrated expertise in RDMS (SQL Server, Postgres, MySQL), NoSQL (MongoDB), Cloud Databases (Azure SQL, AWS RDS SQL Server / Postgres / MySQL, MongoDB Atlas), Proficiency in at least two RDBMS platforms (e.g. MySQL, PostgreSQL, SQL Server). Experience with cloud-based database solutions like AWS RDS, Google Cloud, or Azure SQL. Excellent communication abilities and strong problem-solving skills. Attention to detail and strong organizational skills. Demonstrate a high level of professionalism and integrity in all interactions. Knowledge: Strong RDMS (SQL Server, Postgres, MySQL), NoSQL (MongoDB), Cloud Databases (Azure SQL, AWS RDS SQL Server / Postgres / MySQL, MongoDB Atlas) skills. Good to have SQL Server Integration, SQL Server Reporting, BizTalk skills. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Finance Operations Level - Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Credit Control/Collections Leader to join our shared service finance team in India. The successful candidate will be responsible for leading & extending collections support in our global credit control function . The role requires strong leadership, attention to detail, excellent communication skills, workflow monitoring and the ability to work collaboratively with stakeholders at all levels of the business to accelerate & deliver on DSO Targets. Responsibilities Build & report Monthly KPI's on timeliness & quality. Ensure that customer invoices are accurate, issued & collected on time, chase & minimize overdue balances. Reporting SLA's /reports for senior management. Work closely with the sales and customer success teams for resolving billing & collection disputes & discrepancies to ensure all Targeted SLA's are achieved. Monitor and analyze customer payments, reviewing credit status where appropriate. Identify improvements to systems and process to ensure maximum efficiency and a continued improvement mindset across the team. Ensure compliance with local tax and legal regulations related to renewals, invoicing& credit control Establish and maintain relationships with key customers to facilitate timely payments. Provide support to the finance team as required. Skills And Experience Qualifications and Experience: Bachelor's degree in accounting, finance, or related field. Good solid experience (15+ years) in leading Global Collections teams with excellent track record. Strong knowledge of Invoicing & Credit control processes and practices. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience producing detailed reporting for both operational KPI management and senior management reports. Experience in handling audit requests/local compliances. Experience using accounting software and Microsoft Office applications. Desirable Skills Understanding of technology-based organizations advantageous, ideally SaaS. Working knowledge of NetSuite, Salesforce and billing systems (Zuora) preferable. Personal Attributes Strong leadership skills. Attention to detail. Analytical and problem-solving skills. Results-oriented. Ability to work effectively in a fast-paced environment. Ability to manage multiple tasks and priorities. If you are a self-motivated Credit Control Team Leader with a passion for excellence, we encourage you to apply for this exciting opportunity with Ideagen India. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Product R&D Level - Team Leader/ Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Technical Product Owner plays a pivotal role in driving the development and success of products. By closely collaborating with the Product Manager and cross-functional teams to gather requirements, prioritize features, and ensure the timely delivery of high-quality products, this role offers an exceptional opportunity for aspiring Product Owners to gain valuable experience in a dynamic and fast-paced environment, fostering professional growth and impactful contributions. Responsibilities Requirements Gathering: Engage in collaborative efforts with stakeholders and internal teams to gather and document product requirements, ensuring a clear understanding of the desired outcomes to drive effective product development. Communication and Coordination: Drive effective communication between the development team and stakeholders, serving as a liaison to clarify requirements, address concerns, and ensure seamless project execution. User Story Development: Assist in breaking down high-level requirements into actionable user stories with clear acceptance criteria, ensuring that the development team understands what needs to be built. Sprint Review and Retrospective: Contribute to sprint review sessions to ensure that the product meets customer expectations. Participate in retrospectives to identify areas for improvement and implement lessons learned. Product Documentation: Assist in creating and maintaining product documentation, including user manuals, release notes, and feature descriptions, ensuring accuracy and completeness. Progress Reporting: Report on the progress of the development team to ensure any impacts are communicated and understood early to enable the team to ‘fail-fast’. Sprint Planning: Participate in sprint planning sessions, assisting the Product Manager in determining the scope of work for each sprint and establishing achievable goals. Backlog Management: Assist in maintaining and prioritizing the product backlog, ensuring that user stories and tasks are well-defined, estimated, and prioritized based on business value and customer needs. Skills And Experience 3+ years of experience in a product-related role, such as Product Analyst, Business Analyst, or similar. Demonstrated experience in Agile methodologies is preferred. Proven ability to identify and resolve problems effectively, showcasing a proactive and solution-oriented mindset essential for efficient project management. Experience with data analytics and metrics tracking desirable and strong analytical skills: Ability to analyze complex problems, break them down into smaller components, and propose effective solutions. Excellent Communication: Strong verbal and written communication skills with the ability to convey ideas and requirements clearly and effectively to both technical and non-technical stakeholders. Collaborative Nature: Demonstrated ability to work effectively in a team-oriented, cross-functional environment, fostering collaboration and building strong relationships. Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring that requirements and deliverables are accurately documented and tracked. Adaptability: Comfortable working in a fast-paced, dynamic environment, and able to quickly adapt to changing priorities and business needs. Passion for Technology: Enthusiasm for emerging technologies, software development processes, and the ability to stay updated with the latest industry trends. Self-Motivated: A proactive individual who takes ownership of tasks and demonstrates the drive to learn, grow, and take on additional responsibilities. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Finance Operations Level - Manager Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Incident Manager, who will be responsible for overseeing the end-to-end lifecycle of incidents to ensure that services are restored as quickly as possible with minimal disruption to the business. You will act as the central point of communication, coordination, and escalation during incidents while adhering to our ITIL framework and operational best practices. Responsibilities Incident Management: Take ownership of major incidents, ensuring prompt identification, resolution, and communication. Lead incident response efforts by assembling the necessary teams and driving resolution within defined SLAs. Ensure timely incident logging, prioritization, and categorization. Coordination & Communication: Serve as the primary point of contact for all stakeholders during an incident, including customers, internal teams, and senior leadership. Provide regular updates and post-incident reports. Process Improvement: Develop, maintain, and improve the incident management process and procedures. Collaborate with & support the Problem Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Monitor incident trends and identify patterns to improve service reliability. Work with Problem Management to identify ‘top talkers’ and work with the respective resolver teams to implement improvement initiatives. Generate reports on incident management metrics, including time to resolution, root cause analysis, and SLA adherence. Collaboration: Partner with IT operations, service desk, and other relevant teams to improve incident resolution workflows, processes and reduction in volumes. Drive post-incident reviews (PIRs) and ensure actionable feedback is implemented. Escalation Management: Manage escalation procedures to ensure appropriate stakeholders are involved for rapid resolution. Act as the escalation point for unresolved incidents. Training & Support: Provide training and guidance to teams on the incident management process. Act as a mentor for team members involved in incident-related activities. Skills And Experience We don’t expect you to be an expert in everything ITIL, however, good ‘all round’ knowledge of the following is essential: Experience: Proven experience as an Incident Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or support functions. Technical Skills: Understanding of incident tracking tools (e.g., ServiceNow, JIRA, ZenDesk or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. Providing reporting and management information through tooling. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration. Analytical Thinking. Attention to Detail. Collaboration. Process Improvement. Leadership and Influence. Desirable Experience with change management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Finance Operations Level - Executive Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Renewals and Invoicing Specialist to join our finance team. The successful candidate will be responsible for managing the renewal process for our software products and issuing accurate and timely invoices to customers for both new business and contractual renewals. The role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. Responsibilities Manage the renewal process for software products, including sending/monitoring renewal notifications to customers. Issue accurate and timely invoices to customers for software products and services In line with renewal terms. Work closely with the sales and customer success teams to ensure timely renewals and accurate invoicing. Maintain accurate salesforce renewal opportunities, including status updates and timely closure of records. Resolve billing disputes and discrepancies. Ensure compliance with local tax and legal regulations related to invoicing and renewals. Liase with Ideagen Legal dept to agree contractual terms. Provide support to the finance team as required. Skills And Experience Demonstrable experience in a finance related role Strong knowledge of billing and invoicing processes Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience using accounting software and Microsoft Office applications Personal Attributes Attention to detail Analytical and problem-solving skills Results-oriented Customer-focused Ability to manage multiple tasks and priorities About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us: Location - Hyderabad, India Department - People Level - Support Role Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic and detail-oriented Workday Maintenance and Configuration Assistant to join our team. The successful candidate will be responsible for supporting the maintenance, configuration, and optimization of our Workday system to ensure seamless HR operations. Responsibilities: Manage incoming requests and assist in the configuration and maintenance of the Workday system, including updates, enhancements, and troubleshooting. Collaborate closely with the regional People team to proactively address system requirements and resolve issues. Perform regular system audits to ensure data integrity and compliance with company policies. Contribute to the development and implementation of new Workday modules and features to enhance our HR systems. Support the configuration of business processes, such as Leave and Absence plans, job changes, compensation adjustments, etc ensuring alignment with regional compliances with law and country-specific (India, UK, Malaysia, US, etc.) requirements/ policies using Workday software Administer compensation structures, including configuring salary reviews, bonuses, and other compensation components, ensuring accurate processing in line with local regulations. Assist with data uploads and data migration projects, ensuring smooth transitions during organizational changes while performing regular system audits to maintain data accuracy. Collaborate on end-user training to ensure effective use of the Workday system Keep abreast of the latest Workday releases and best practices to provide valuable insights for enhancing the Workday system. Maintain technical documentation. Reporting- Develop and maintain basic custom reports and perform overall governance including audits and annual maintenance Identify solutions and suggest improvements to processes which will add value to the business Skills and Experience: Demonstrable experience in a similar Workday role, with exposure to both maintenance and configuration tasks. Demonstrated expertise in Workday business processes, organization structures, security roles, job and position structures, and reporting. Strong analytical and problem-solving skills in HR technology or software systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality. Ability to prioritize and organize work to ensure overall timeliness and quality standards. Proven ability to excel in a fast-paced environment and navigate through frequent changes effectively. Familiarity with HR processes and data management. Strong analytical skills and an ability to learn technology tools quickly. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

About Us Location - Hyderabad, India Department - People Level - Support Role Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic and detail-oriented Workday Maintenance and Configuration Assistant to join our team. The successful candidate will be responsible for supporting the maintenance, configuration, and optimization of our Workday system to ensure seamless HR operations. Responsibilities Manage incoming requests and assist in the configuration and maintenance of the Workday system, including updates, enhancements, and troubleshooting. Collaborate closely with the regional People team to proactively address system requirements and resolve issues. Perform regular system audits to ensure data integrity and compliance with company policies. Contribute to the development and implementation of new Workday modules and features to enhance our HR systems. Support the configuration of business processes, such as Leave and Absence plans, job changes, compensation adjustments, etc ensuring alignment with regional compliances with law and country-specific (India, UK, Malaysia, US, etc.) requirements/ policies using Workday software Administer compensation structures, including configuring salary reviews, bonuses, and other compensation components, ensuring accurate processing in line with local regulations. Assist with data uploads and data migration projects, ensuring smooth transitions during organizational changes while performing regular system audits to maintain data accuracy. Collaborate on end-user training to ensure effective use of the Workday system Keep abreast of the latest Workday releases and best practices to provide valuable insights for enhancing the Workday system. Maintain technical documentation. Reporting- Develop and maintain basic custom reports and perform overall governance including audits and annual maintenance Identify solutions and suggest improvements to processes which will add value to the business Skills And Experience Demonstrable experience in a similar Workday role, with exposure to both maintenance and configuration tasks. Demonstrated expertise in Workday business processes, organization structures, security roles, job and position structures, and reporting. Strong analytical and problem-solving skills in HR technology or software systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality. Ability to prioritize and organize work to ensure overall timeliness and quality standards. Proven ability to excel in a fast-paced environment and navigate through frequent changes effectively. Familiarity with HR processes and data management. Strong analytical skills and an ability to learn technology tools quickly. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

Location - Hyderabad, India Department - People Level - Support Role Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic and detail-oriented Workday Maintenance and Configuration Assistant to join our team. The successful candidate will be responsible for supporting the maintenance, configuration, and optimization of our Workday system to ensure seamless HR operations. Responsibilities Manage incoming requests and assist in the configuration and maintenance of the Workday system, including updates, enhancements, and troubleshooting. Collaborate closely with the regional People team to proactively address system requirements and resolve issues. Perform regular system audits to ensure data integrity and compliance with company policies. Contribute to the development and implementation of new Workday modules and features to enhance our HR systems. Support the configuration of business processes, such as Leave and Absence plans, job changes, compensation adjustments, etc ensuring alignment with regional compliances with law and country-specific (India, UK, Malaysia, US, etc.) requirements/ policies using Workday software Administer compensation structures, including configuring salary reviews, bonuses, and other compensation components, ensuring accurate processing in line with local regulations. Assist with data uploads and data migration projects, ensuring smooth transitions during organizational changes while performing regular system audits to maintain data accuracy. Collaborate on end-user training to ensure effective use of the Workday system Keep abreast of the latest Workday releases and best practices to provide valuable insights for enhancing the Workday system. Maintain technical documentation. Reporting- Develop and maintain basic custom reports and perform overall governance including audits and annual maintenance Identify solutions and suggest improvements to processes which will add value to the business Skills and Experience Demonstrable experience in a similar Workday role, with exposure to both maintenance and configuration tasks. Demonstrated expertise in Workday business processes, organization structures, security roles, job and position structures, and reporting. Strong analytical and problem-solving skills in HR technology or software systems. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a strong focus on accuracy and quality. Ability to prioritize and organize work to ensure overall timeliness and quality standards. Proven ability to excel in a fast-paced environment and navigate through frequent changes effectively. Familiarity with HR processes and data management. Strong analytical skills and an ability to learn technology tools quickly. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

About Us Location - Hyderabad, India Department - Customer Success Level - Team Leader/ Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out! The Team Leader Customer Success Tier 2 manages and supports the Tier 2 Customer Success Engineer team by providing intermediate technical support and handling escalated customer cases. This role is key in refining troubleshooting strategies, solving more complex technical issues, and contributing to product improvement through the analysis of escalated problems and customer feedback. The aim is to elevate the team's capability to resolve technical challenges efficiently, ensuring superior customer satisfaction by addressing and resolving escalated technical inquiries with expertise and precision. Responsibilities Manages a team of Tier 2 support engineers who handle more complex customer issues. Provides technical expertise and guidance to Tier 2 engineers. Develops and maintains knowledge bases, troubleshooting resources, supports product operations, and ensures smooth product operations. Collaborates with other teams (development, IT) to resolve escalated problems. Analyzes trends and identifies opportunities for root cause resolution. Monitors and reports on Tier 2 performance metrics and customer satisfaction. Skills And Experience Advanced technical knowledge and problem-solving skills. Experience with customer support workflows and escalation procedures. Excellent communication and collaboration skills, including technical communication. Ability to train, mentor, and manage Tier 2 engineers. Data analysis and reporting skills Strong analytical and investigative skills. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Finance Operations Level - Executive Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Renewals and Invoicing Executive to join our finance team. The successful candidate will be responsible for managing the renewal process for our software products and issuing accurate and timely invoices to customers for both new business and contractual renewals. The role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. Responsibilities Manage the renewal process for software products, including sending/monitoring renewal notifications to customers. Issue accurate and timely invoices to customers for software products and services In line with renewal terms. Work closely with the sales and customer success teams to ensure timely renewals and accurate invoicing. Maintain accurate salesforce renewal opportunities, including status updates and timely closure of records. Resolve billing disputes and discrepancies. Ensure compliance with local tax and legal regulations related to invoicing and renewals. Liase with Ideagen Legal dept to agree contractual terms. Provide support to the finance team as required. Skills And Experience Demonstrable experience in a finance related role Strong knowledge of billing and invoicing processes Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience using accounting software and Microsoft Office applications Personal Attributes Attention to detail Analytical and problem-solving skills Results-oriented Customer-focused Ability to manage multiple tasks and priorities About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us: Location - Hyderabad, India Department - Global Sales Level - Support Role Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic Sales Support Coordinator who will co-operate with the Global Sales Support Team to lead technical and non-technical team members, managing BAU activities such as ensuring the completion of bids & technical information security questionnaires within the required time scales, ensuring internal and external questions are assigned appropriately and taking responsibility for ensuring departmental reporting is completed on time. Additionally, the role will ensure the Ideagen bid support tool is used correctly, tasks are processed correctly, any supporting documents are kept up to date with audits and reporting on a weekly basis. This is a busy team supporting 200+ global sales colleagues with a variety of response types to various verticals across multiple products. Often working to tight timeframes, strong management and organizational skills are necessary. The role will require an organized and commercially orientated individual who is proven to grasp new concepts quickly, can support sales team and sales support team activities alike. This is an exciting opportunity for the right individual. Reporting directly to the Technical Support Manager in a fast-paced growing operation, the successful candidate needs to be a dynamic player who has a risk-based approach to decision making, the ability to work autonomously within the scope of the role and is an excellent communicator and natural problem solver. The Sales Support Team are based in the UK, so being able to work autonomously is essential, though line management of this role will be from Dubai. Responsibilities: In addition to existing duties and responsibilities, Be the point of escalation within the sales bids/Infosec process, delivering accurate work on efficiently and liaising with other team members to enhance team learning. Build strong relationships with sales teams and functions across the business, establish and deliver common goals with the Global Sales Support Team. Act as an escalation point for the local team for any arising issues, ensure that appropriate actions are taken and only important issues are escalated to senior management. Promote a supportive, can-do attitude, approach situations with a ‘how can we make it work’ culture and present possible solutions. Contribute to a high-performance culture in the team with a focus on teamwork, service excellence and ownership. Skills and Experience: Essential Highly organised in a fast-paced dynamic environment Comfortable managing situations and liaising with teams of technical and non-technical personnel Proven ability to work with all levels of a business Great interpersonal skills, the candidate must demonstrate the ability to communicate in an appropriate way where there are conflicting viewpoints, be a natural persuader and will hold the respect of their team, colleagues, and customers Experience working in a similar role and advantage, delivering technical information to a sometime non-technical audience. Inspire the confidence of senior technical stake holders who want to understand the controls and measures protecting their sensitive and confidential data. Be highly articulate, demonstrate a good standard of the English language through the written word and verbally Be able to work tactically and sometimes strategically within the vision of the department’s evolution Analytical skills – understanding the true intention behind the question being asked vs the literal comprehension of the question. Comfortable working at pace but with a focus on appropriate quality Experience in leading and supporting a local team to deliver excellence at all levels Desirable Experience with proposals and tenders Experience with bid tools and their maintenance Familiarity with regulated industries Understanding of Risk and Compliance About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected] . All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

About Us: Location - Hyderabad, India Department - Global Sales Level - Support Role Working Pattern - Work from office. Benefits - Benefits at Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic Sales Support Coordinator who will co-operate with the Global Sales Support Team to lead technical and non-technical team members, managing BAU activities such as ensuring the completion of bids & technical information security questionnaires within the required time scales, ensuring internal and external questions are assigned appropriately and taking responsibility for ensuring departmental reporting is completed on time. Additionally, the role will ensure the Ideagen bid support tool is used correctly, tasks are processed correctly, any supporting documents are kept up to date with audits and reporting on a weekly basis. This is a busy team supporting 200+ global sales colleagues with a variety of response types to various verticals across multiple products. Often working to tight timeframes, strong management and organizational skills are necessary. The role will require an organized and commercially orientated individual who is proven to grasp new concepts quickly, can support sales team and sales support team activities alike. This is an exciting opportunity for the right individual. Reporting directly to the Technical Support Manager in a fast-paced growing operation, the successful candidate needs to be a dynamic player who has a risk-based approach to decision making, the ability to work autonomously within the scope of the role and is an excellent communicator and natural problem solver. The Sales Support Team are based in the UK, so being able to work autonomously is essential, though line management of this role will be from Dubai. Responsibilities: In addition to existing duties and responsibilities, Be the point of escalation within the sales bids/Infosec process, delivering accurate work on efficiently and liaising with other team members to enhance team learning. Build strong relationships with sales teams and functions across the business, establish and deliver common goals with the Global Sales Support Team. Act as an escalation point for the local team for any arising issues, ensure that appropriate actions are taken and only important issues are escalated to senior management. Promote a supportive, can-do attitude, approach situations with a ‘how can we make it work’ culture and present possible solutions. Contribute to a high-performance culture in the team with a focus on teamwork, service excellence and ownership. Skills and Experience: Essential Highly organised in a fast-paced dynamic environment Comfortable managing situations and liaising with teams of technical and non-technical personnel Proven ability to work with all levels of a business Great interpersonal skills, the candidate must demonstrate the ability to communicate in an appropriate way where there are conflicting viewpoints, be a natural persuader and will hold the respect of their team, colleagues, and customers Experience working in a similar role and advantage, delivering technical information to a sometime non-technical audience. Inspire the confidence of senior technical stake holders who want to understand the controls and measures protecting their sensitive and confidential data. Be highly articulate, demonstrate a good standard of the English language through the written word and verbally Be able to work tactically and sometimes strategically within the vision of the department’s evolution Analytical skills – understanding the true intention behind the question being asked vs the literal comprehension of the question. Comfortable working at pace but with a focus on appropriate quality Experience in leading and supporting a local team to deliver excellence at all levels Desirable Experience with proposals and tenders Experience with bid tools and their maintenance Familiarity with regulated industries Understanding of Risk and Compliance About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!

About Us Location - Hyderabad, India Department - Product R&D Level - Manager Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! Ideagen is seeking a highly motivated and skilled Change Manager, who will be responsible for overseeing and managing the change management process within the organization. Your role will ensure that changes are effectively planned, communicated, and implemented while minimizing risks and disruptions to business operations. Responsibilities Change Management: Own and manage the overall change management process, ensuring compliance with defined policies and procedures. Evaluate and assess the impact, risk, and readiness of proposed changes. Coordinate the planning, testing, and deployment of changes across teams. Stakeholder Communication: Serve as the central point of communication for change-related initiatives, ensuring transparency and alignment. Collaborate with stakeholders to ensure clear understanding and support for changes. Process Improvement: Continuously improve change management processes and practices in line with industry standards (e.g., ITIL). Identify and implement best practices to streamline change approval workflows. Collaborate with & support the Incident Management team to identify root causes and prevent recurrence of incidents. Monitoring & Reporting: Track and report on the progress and success of change initiatives. Provide detailed post-change evaluations and ensure lessons learned are documented. Risk Management: Identify potential risks associated with changes and develop mitigation strategies. Conduct impact analyses and ensure risk assessments are performed prior to implementation. Training & Support: Provide training and guidance to teams on the change management process. Act as a mentor for team members involved in change-related activities. Shift Time: UK Shift (12PM-9PM) Skills And Experience We don’t expect you to be an expert in everything ITIL, however, good ‘all round’ knowledge of the following is essential: Experience: Proven experience as a Change Manager or in a similar ITIL-based role. Hands-on experience in IT operations, service management, or organisational change initiatives. Technical Skills: Understanding of change management tools (e.g., ServiceNow, Remedy, JIRA, or similar platforms). Understanding of cloud services, networks, and enterprise IT environments. ITIL certification (preferred). Soft Skills: Strong leadership and decision-making abilities. Excellent communication skills, both written and verbal. Ability to manage high-pressure situations with calm and clarity. Effective stakeholder management and collaboration. Desirable Experience with incident management and problem management processes. Strong understanding of business impact analysis and risk management. Working within a Product Environment. Exposure to ITIL concepts and adoption. About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less

About Us Location - Hyderabad, India Department - Global Sales Level - Support Role Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! We are seeking an enthusiastic Sales Support Coordinator who will co-operate with the Global Sales Support Team to lead technical and non-technical team members, managing BAU activities such as ensuring the completion of bids & technical information security questionnaires within the required time scales, ensuring internal and external questions are assigned appropriately and taking responsibility for ensuring departmental reporting is completed on time. Additionally, the role will ensure the Ideagen bid support tool is used correctly, tasks are processed correctly, any supporting documents are kept up to date with audits and reporting on a weekly basis. This is a busy team supporting 200+ global sales colleagues with a variety of response types to various verticals across multiple products. Often working to tight timeframes, strong management and organizational skills are necessary. The role will require an organized and commercially orientated individual who is proven to grasp new concepts quickly, can support sales team and sales support team activities alike. This is an exciting opportunity for the right individual. Reporting directly to the Technical Support Manager in a fast-paced growing operation, the successful candidate needs to be a dynamic player who has a risk-based approach to decision making, the ability to work autonomously within the scope of the role and is an excellent communicator and natural problem solver. The Sales Support Team are based in the UK, so being able to work autonomously is essential, though line management of this role will be from Dubai. Responsibilities In addition to existing duties and responsibilities, Be the point of escalation within the sales bids/Infosec process, delivering accurate work on efficiently and liaising with other team members to enhance team learning. Build strong relationships with sales teams and functions across the business, establish and deliver common goals with the Global Sales Support Team. Act as an escalation point for the local team for any arising issues, ensure that appropriate actions are taken and only important issues are escalated to senior management. Promote a supportive, can-do attitude, approach situations with a ‘how can we make it work’ culture and present possible solutions. Contribute to a high-performance culture in the team with a focus on teamwork, service excellence and ownership. Essential Skills and Experience Highly organised in a fast-paced dynamic environment Comfortable managing situations and liaising with teams of technical and non-technical personnel Proven ability to work with all levels of a business Great interpersonal skills, the candidate must demonstrate the ability to communicate in an appropriate way where there are conflicting viewpoints, be a natural persuader and will hold the respect of their team, colleagues, and customers Experience working in a similar role and advantage, delivering technical information to a sometime non-technical audience. Inspire the confidence of senior technical stake holders who want to understand the controls and measures protecting their sensitive and confidential data. Be highly articulate, demonstrate a good standard of the English language through the written word and verbally Be able to work tactically and sometimes strategically within the vision of the department’s evolution Analytical skills – understanding the true intention behind the question being asked vs the literal comprehension of the question. Comfortable working at pace but with a focus on appropriate quality Experience in leading and supporting a local team to deliver excellence at all levels Desirable Experience with proposals and tenders Experience with bid tools and their maintenance Familiarity with regulated industries Understanding of Risk and Compliance About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. 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About Us Location - Hyderabad, India Department - Global Sales Level - Manager/ Experienced Professional Working Pattern - Work from office. Benefits - Benefits At Ideagen DEI - DEI strategy Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out! The Technical Sales Support role plays a crucial part in providing internal technical support by answering technical questions on RFP and other technical questionnaires. Additionally, this position is responsible for creating accurate technology responses approved by the company for reuse across the organization. Additionally, part of the role will involve supporting the development and operation of the AI based bid response system, Loopio, including testing, contribution to, and creation of, data libraries, and operational processes. Responsibilities Collaborate with sales, account managers, and renewal teams to support the revenue division by handling client questionnaires such as RFP, RFX, and Information Security. Focus on identifying and enhancing the capability of our AI Bid response tools to consistently provide accurate responses on the first attempt. Help to maintain the technical knowledge store and libraries, identify gaps, ensure that information is reviewed and up to date Be a ‘Technology Interpreter’, Translate technical questions, themes and concepts into a language non-technical team members can understand, act as a conduit for other technical teams in the process Own and maintain technical documentation that is used as part of the sales process and internal resource library Skills And Experience Comprehensive knowledge of networking principles, hosting, and cloud service providers like AWS and Azure Broad understanding of Cyber Operations Principles Broad understanding of Risk and Compliance A generalist’s view of the following technical principles - Different architecture models, APIs, Authentication methods (SAML2, SSO etc), Impact of AI on the Risk and Compliance aspects of SaaS products Demonstrated ability to quickly grasp new technical concepts Eager to learn Analytical skills – understanding the true intention behind the question being asked Excellent time management and prioritization to manage conflicting deadlines Strong Interpersonal and communication skills Strong organization skills Proven ability to work with all levels within a business Skilled in collaboration and a strong team player Excellent communicator, able to support sales teams on client facing calls Desirable Previous experience working within a technical presales role / technical bid response role Previous use or management of a AI Bid response tool Familiarity with proposals and tenders Good knowledge of AI technologies and their application Familiarity with highly regulated industries Familiarity with similar products (eQMS, Risk/Audit etc) Understanding of ISO27001 principles MCSE or similar certification About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. What is next? If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence. At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place! Show more Show less