3 Product Enhancement Jobs

What You'll Do: - Coordinate with sales, product, and technical teams to ensure a smooth onboarding experience for new clients - Develop and maintain strong relationships with a designated portfolio of clients across the APAC, SAARC and MENA, ensuring high levels of satisfaction and loyalty - Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions - Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives - Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution. - Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience - Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends - Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs. - Build actionable growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn - Act as the customer's voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities What You Have: - Bachelor's degree in Business Administration, Communications, or a related field, with a preference for a technical background - At least 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS provider in the cyber security space - Proven ability to manage and grow client relationships, with a keen focus on meeting renewal and upsell quotas, especially within the specified regions - Strong understanding of SaaS business models, technology platforms, and the ability to communicate complex technical concepts effectively - Excellent communication, negotiation, and interpersonal skills, with the ability to adapt to the diverse cultural and business practices of clients in APAC, SAARC and MENA - Analytical skills with proficiency in CRM software and customer success tools, and a track record of using these tools to manage and expand client accounts - Flexible and willing to travel to customer locations as needed to provide exceptional support and build strong partnerships

What You'll Do: - Coordinate with sales, product, and technical teams to ensure a smooth onboarding experience for new clients - Develop and maintain strong relationships with a designated portfolio of clients across the APAC, SAARC and MENA, ensuring high levels of satisfaction and loyalty - Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions - Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives - Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution. - Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience - Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends - Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs. - Build actionable growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn - Act as the customer's voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities What You Have: - Bachelor's degree in Business Administration, Communications, or a related field, with a preference for a technical background - At least 5+ years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS provider in the cyber security space - Proven ability to manage and grow client relationships, with a keen focus on meeting renewal and upsell quotas, especially within the specified regions - Strong understanding of SaaS business models, technology platforms, and the ability to communicate complex technical concepts effectively - Excellent communication, negotiation, and interpersonal skills, with the ability to adapt to the diverse cultural and business practices of clients in APAC, SAARC and MENA - Analytical skills with proficiency in CRM software and customer success tools, and a track record of using these tools to manage and expand client accounts - Flexible and willing to travel to customer locations as needed to provide exceptional support and build strong partnerships

Key Responsibilities: Policy & Process Development: Assist in developing policies and frameworks for new processes and initiatives. Ensure policies align with company values and long-term goals. Task Coordination & Progress Tracking: Coordinate with various teams to ensure timely progress on tasks and initiatives. Regularly follow up and provide updates to the Founder on the status of ongoing projects. Competitor Research: Conduct regular research on competitors and market trends. Provide insights and reports to help shape business strategies. Presentation & Document Preparation: Create clear and impactful presentations and documents for internal and external use. Assist the Founder in preparing for meetings, events, and presentations. Data Analysis & Reporting: Analyze data to support decision-making and provide actionable insights. Prepare regular reports and summaries for the Founder to track business performance. Product Enhancement: Collaborate on projects aimed at improving our services and product offerings. Collect feedback and research innovative ways to enhance patient experiences. Pre-requisites: Experience: Minimum 1 year of experience in a similar role, preferably in a fast-paced environment. Education: Bachelors degree in Business Administration, Management, or a related field. An MBA or equivalent qualification is a plus. Project Management Skills: Proven ability to manage multiple projects simultaneously, with strong organizational skills and attention to detail. Analytical Ability: Strong analytical skills for data interpretation and the ability to create meaningful reports to drive strategic decisions. Communication Skills: Excellent written and verbal communication skills, with the ability to draft policies, create impactful presentations, and document business strategies. Tech Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) Problem-Solving Skills: Ability to think critically and provide solutions to challenges that arise, ensuring efficiency and effectiveness in business processes. Interpersonal Skills: Ability to work collaboratively with cross-functional teams and communicate effectively with various stakeholders. Self-Motivated: A proactive, self-starter attitude with a keen interest in business operations and continuous improvement. Flexibility: Willingness to adapt and handle changing priorities in a fast-paced environment, with a strong commitment to supporting the Founder and company goals.