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Description
Job Title: Product Support Specialist Location: Remote Employment Type: Full-Time Experience Level: 1–3 years About House of EdTech At House of EdTech , we are redefining professional growth through world-class, flexible, and impactful education. As the leading edtech company dedicated to empowering working professionals, our mission is to help individuals upskill, enhance productivity, and accelerate their careers through advanced, hands-on learning experiences. With a learner-centric approach, cutting-edge technology, and industry-relevant content, we enable professionals to thrive in today’s dynamic work environment. About the Role We’re looking for a tech-savvy, learner-first Product Support Specialist who thrives at the intersection of education, technology, and customer success. You'll be the go-to person for resolving learner queries, supporting live sessions, tracking engagement data, and helping shape educational content that improves the learning experience. This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning. What You’ll Do Act as the first point of contact for learners during live sessions—resolving doubts in real time with your camera on when needed. Provide prompt responses to live queries, especially during evening and weekend peak hours . Collaborate with support, tech, data, content, and sales teams to streamline learner experience and close feedback loops. Track and manage learner data such as attendance, feedback, and session engagement using: Google Sheets (advanced formulas, pivot tables) Google Forms for feedback collection Google Docs for documentation and internal notes Help build learner-facing materials: Solution videos , session notes , slide decks (Canva/PPT), and FAQs Organize and maintain a repository of common learner queries Review recorded sessions for quality assurance and learner experience gaps. Support new users and internal team members through training and onboarding . Use AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks. AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (basic level) What You’ll Need 1–3 years of experience in support, learning ops, education, or client/customer-facing roles . Confident communicator —comfortable speaking on camera during live sessions. Willingness to work evenings and weekends as needed during live learning. Strong hands on experience of: AI tools and platforms to assist with: SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level) Google Sheets , Forms , and Docs Canva for presentations and visuals Bonus Points For Prior experience in teaching, training, or peer learning environments . Exposure to LMS platforms and creating educational or support content. Experience managing learner communication workflows or CRM systems. Portfolio, GitHub, or content samples showing writing, training, or support work. Compensation 5 LPA + performance-based incentives post probation What We Offer Remote-first culture with flexibility and autonomy. Cross-functional exposure to product, content, data, and learner success teams. Access to cutting-edge AI tools and internal upskilling resources. A mission-driven, high-growth environment that puts learners first. Show more Show less
