Job
Description
Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less
