Process Trainer

FUNCTIONAL/ OPERATIONAL:

• Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outline
• Ensure product and policy updates are incorporated and covered during training
• Responsible for creation of facilitator guide and training manuals for trainings
• Responsible for creation of product knowledge checks for training
• Provides regular feedback to the batch on performance and ensures learning is not compromised
• Cascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor.
• Establishes innovative systems and procedures to deliver training and continuously improvises on them.
• Participates in calibrations with Quality & Operations.
• Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to Production
• Perform quality checks on calls / cases of agents and provide necessary feedback
• Keep abreast of policy changes and updates within the process / company
• Ensure accurate and timely reporting to management
• Ensure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.

• Adhering to Information Security Policies and Procedures
• Ensuring compliance to Information Security Policies and Procedures
• Comply with the Non Disclosure Agreement.

Experience in Travel domain is must.

Interested and eligible candidates share your resume to my mail: Kalaivaani.kalaivaani@teleperformancedibs.com