Process Trainer

Role & Responsibilities:

• Conduct new hire (induction) training sessions.
• Provide refresher training for existing employees.
• Conduct client-specific process training, including systems, scripts, quality guidelines, and KPIs.
• Assess trainees through quizzes, role-plays, mock calls, and final certification.
• Support trainees during the nesting (on-the-job training) phase.
• Collaborate with team leaders and quality analysts to monitor trainee performance post-training.
• Gather feedback to improve training delivery and materials.
• Stay updated with process changes and integrate them into training modules.

Desired skills:

• Coordinating with internal and external stakeholders
• Identifying training needs based
• Managing last-minute batch changes, urgent hiring needs, or process updates.
• Adapting training methods for in-person, virtual, or blended delivery.
• Microsoft PowerPoint / Google Slides – for creating professional training decks.
• Excel / Google Sheets – for maintaining trainee trackers, performance reports, and assessments.
• Word / Docs – for process manuals, SOPs, and handouts.
• Proficiency in platforms like Zoom, Microsoft Teams, Google Meet, Webex for remote training.
• Basic knowledge of QA tools used in BPO for quality monitoring.
• Basic troubleshooting of systems or AV setups used in classrooms or virtual sessions.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)

Work Location: In person