Process Trainer

Izee Manpower

2 - 5 years

3 - 6 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

rocess training facilitation communication content development performance coaching

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Conduct process and product training for new hires and existing employees
Create, update, and maintain training materials and documentation
Assess training effectiveness and identify areas for improvement
Provide floor support and post-training feedback to enhance performance
Collaborate with operations, quality, and HR teams to align training with business goals
Track training attendance, assessments, and performance reports
Identify knowledge gaps and conduct refresher or upskilling sessions as needed

Candidate Profile:

2 to 5 years of experience in process training, preferably in BPO, customer service, or technical support environments
Excellent communication, presentation, and facilitation skills
Strong understanding of adult learning principles and training methodologies
Ability to manage multiple training batches and deadlines effectively
Experience in training needs analysis and content development
Familiarity with LMS platforms and basic data reporting tools

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