Process Trainer

Job Description

Hi Job Enthusiasts!! Greetings from ShiningStars ITPL We are currently hiring for the role of Process Trainer to join an international e-commerce voice process in Noida. This is a fantastic opportunity to be part of a leading global brand in the BPO space. Location: Noida Sec 135 Mode: Work from Office Shift: 24x7 rotational shifts Working Days: 6 days per week Role & Responsibilities: - Conduct product and process training for new joiners - Keep training content and knowledge bases updated regularly - Ensure new hires are fully trained and floor-ready within 30 days - Attend Train-the-Trainer (TTT) sessions provided by the client - Administer Product Knowledge Tests (PKTs) and refresher training for tenured staff - Design training content and plan monthly Training Need Analysis (TNA) - Coordinate with Quality, Operations, and Voice Coaching teams for process alignment - Participate in calibration sessions to maintain training consistency Key Requirements: - Graduation is mandatory. - Minimum 2 years of overall BPO experience, with 1 year on paper as a trainer (process or soft skills) . - Excellent verbal and written communication skills in English. - Must be flexible with rotational shifts and work schedule. - Please note: Only candidates with international BPO experience will be considered. Diploma holders are eligible. Domestic BPO experience will not be entertained. Salary: - Up to 6.75 LPA (final package depends on last drawn salary and interview performance) Perks & Benefits: - Quarterly performance-linked incentives (PLI) - Provident Fund (PF) - Employee State Insurance (ESI) How to Apply: Call or WhatsApp Homa at 9696714723 to schedule your interview. If the call is missed, kindly share your resume via WhatsApp. Join our WhatsApp hiring channel for regular job updates: https://lnkd.in/dag_wY3c #TrainerJobs #ProcessTrainer #SoftSkillsTrainer #EcommerceProcess #NoidaJobs #BPOJobs #HiringNow #JobOpening #CareerOpportunity #TrainingAndDevelopment #ExperiencedCandidates #SalaryUpTo7LPA #24x7Shifts #QuarterlyIncentives #ProvidentFund #EmployeeStateInsurance #JobAlert #ApplyNow #JobSeekers