Team Lead

Job Description

Hello Job Seekers, Hiring for a Team Lead / Process Trainer role at Noida location for an US Process! Location : Noida Team Lead CTC: 6.75 LPA Team Management : Supervise day-to-day activities, ensure workflow efficiency, and motivate team members. Performance Monitoring : Track KPIs, SLAs, and implement corrective actions to meet targets. Process Improvement : Identify gaps, suggest optimizations, and collaborate with stakeholders for better outcomes. Conflict Resolution : Address team issues promptly and maintain a positive work environment. Training & Development : Guide new hires, provide feedback, and ensure skill enhancement for team members. Client Interaction : Act as the liaison for client updates, performance reports, and issue resolution. Process Trainer CTC: 7 LPA Conduct comprehensive training sessions for new hires on process guidelines, tools, and best practices. Provide refresher training for existing employees to ensure alignment with process updates and standards. Work with team leaders, quality analysts, and management to identify training needs and areas for process improvement. Participate in calibration sessions to ensure uniformity in operations and understanding of quality parameters. Requirements (For Both Roles) : Prior experience in a similar role for a US process. Strong leadership and communication skills. Proficiency in process management tools and techniques. Flexibility to work in shifts as per US timings. 5 Days working Both Side Cabs available Interested candidates can connect over call at- 9569902470 #bpojobs #internationalprocess #USPROCESS #jobs2024 #voiceprocess #usteamlead #noidajobs #shrinkage #attrition #SLA #callquality