Customer Care Executive

Job Description

Hi Jobseeker, Greeting from ShiningStars We are hiring for Multinational BPOs at Delhi,Noida, Gurgaon. Position - Inbound Customer Service. Hiring - Fresher /Experience Salary - 16k to 20k in hand. working days with1 rotational off Role Overview: A Customer Service Executive (CSE) is the first point of contact between a BPO organization and its clients or customers. The role involves providing exceptional customer support, addressing customer queries, and resolving issues efficiently and professionally. A CSE is responsible for maintaining high levels of customer satisfaction by delivering prompt and accurate solutions, handling complaints, and offering product or service information as needed. Key Responsibilities: Act as the first point of contact for customers via phone, email, live chat, or other communication channels. Handle inbound and outbound customer calls in a timely and professional manner. Address customer inquiries, concerns, and requests with a focus on delivering excellent customer service. Diagnose and resolve customer issues or concerns effectively by identifying the root cause and providing appropriate solutions. Escalate unresolved issues to senior or specialized teams when required to ensure timely resolution. Provide detailed follow-ups to customers to ensure issues are fully resolved to their. Maintain a thorough understanding of the company's products, services, and policies to provide accurate and relevant information to customers. Stay updated with any changes in product features, service updates. Accurately record customer details, issues, and resolutions in the customer management system (CRM) or database. Document customer feedback, complaints, and concerns for further analysis and improvements. Maintain high-quality service by adhering to established processes and guidelines, ensuring that all customer interactions meet company standards.Participate in regular training and quality assessments to enhance performance and service. Manage difficult or irate customers with patience, empathy, and professionalism, ensuring that their concerns are addressed while maintaining a calm and positive demeanor. Diffuse conflicts and ensure a satisfactory resolution for both the customer and the company. Work collaboratively with team members and other departments to ensure smooth handling of customer queries and issues. Share feedback with management to help improve processes and overall customer service . Follow company policies and procedures, including confidentiality and data protection guidelines, when handling customer information. Ensure compliance with industry regulations and best practices in customer service. Required Qualifications and Skills: Education: Any Graduate / undergraduate/fresher/experience. Experience: 0-3 years of experience in customer service, preferably in a BPO or call center environment. Soft Skills: Excellent communication skills, both verbal and written. Strong interpersonal skills and a friendly, approachable demeanor. Problem-solving and critical-thinking abilities. Empathy and the ability to handle stressful situations calmly. Strong multitasking abilities and attention to detail. What We Offer: Competitive salary and benefits. Health insurance and wellness programs. Opportunity for career growth and skill development. Dynamic and supportive work environment. Regular training sessions and performance feedback. Interested candidates can apply by submitting their resume on whatapps 8881331031 (Nandini)