Process Trainer

Roles and Responsibilities

• Design and deliver training programs for outbound sales teams to improve product knowledge, process efficiency, and customer handling skills.
  
• Develop customized training materials, including presentations, videos, and manuals to meet specific business requirements.
  
• Conduct regular coaching sessions with team members to ensure effective implementation of new processes and products.
  
• Collaborate with subject matter experts to create engaging learning experiences that drive behavioral change among trainees.
  
• Analyze feedback from trainees to identify areas for improvement in the training program.
  

Desired Candidate Profile

• 2-7 years of experience in BPO Training or Sales Training with a focus on Outbound Sales/Outbound Process/Outbound Calling (Domestic).
  
• Strong understanding of Domestic BPO/Domestic Voice Process/Process Training/Product Training concepts.
  
• Excellent communication and presentation skills with ability to engage audiences effectively.
  
• Ability to work independently as well as part of a team environment.